Learnership Administrative Assistant

CURRICULUM VITAE

OF

TENDANI TSHISIKHAWE

PERSONAL INFORMATION

Surname : Tshisikhawe

Name : Tendani

Date of Birth : 1985-03-09

Identity Number : 850-***-**** 089

Gender : Female

Postal Address : 101 Phillip Street

Rosettenville

2190

Cell Number : 073-***-****

Alternative Number : 072-***-****

Email Address : *******.***********@*****.***

Marital Status : Single

Nationality : South African

Home Language : Tshivenda

Other Languages : English, Setswana & Isizulu

EDUCATIONAL QUALIFICATION

Name of school : Khwevha Commercial High

Highest Grade passed : Grade12

Subjects : Tshivenda

Afrikaans

English

Mercantile Law

Economics

Business Economics

Accounting

Year : 2003

TERTIARY EDUCATION

Institution : Boston Business College

Diploma obtained : Administrative Assistant

Subjects Passed : Intro to PC

MS Excel 2000

MS Excel Advanced 2000

General Office Practice

Practical Bookkeeping 1 (FMI)

Practical Bookkeeping 2 (FMI)

Introduction to Business Accounting (FMI)

Year : 2005-2006

OTHER QUALIFICATION

Institution : Boston Business College

Diploma in : Bookkeeping

Subjects Passed : Life Skills,

General Office Practice,

MS Excel 2000,

MS Excel Advanced 2000,

Practical Bookkeeping 1 (FMI),

Practical Bookkeeping 2 (FMI),

Intermediate Accounting 1 (FMI),

Advanced Accounting (FMI),

Intermediate Accounting 2 (FMI),

Outstanding Subject : Pastel Accounting

Currently studying : Higher Certificate In Banking Services Level 5

Institution : Milpark Education

WORK EXPERIENCE

Company : Boston City Campus

Occupation : Debtors Clerk (Learnership)

Duties : Registration, Invoicing, Receipting

Printing Account Enquiries

Calling Debtors, Capturing Data

Sending out statements

Typing and sending out letters of demand

Sending out Summons

Duration : 1 Year 5 months

Reason For Leaving : Contract Expired

Company Name : Absa Bank

Occupation : Collections Officer

Department : Vehicle and Asset Finance (Collections)

Duties: : Rehabilitating client’s portfolio

Minimizing Risk through effective

Negotiation.

Starting Date Was : July 2009 to May 2011

Reason for leaving AVAF department: Moved from AVAF to Home loans department

Occupation : Duties : Collect amount in arrears and capturing client’s arrangement

Ensure customer satisfaction is achieved

Manage customer accounts and calls

Acknowledge and resolve customer dissatisfaction at first point

Of contact wherever is possible

Second in charge from : January 2013 until April 2014

Duties : Encourage team work and assist other team members

Provide Administrative support to the team leader

Acknowledge and resolve customer dissatisfaction at first point

of contact wherever possible

Attending meeting on behalf of the team leader

Duration : June 2011 until May 2014

CURRENT POSITION

Company : Absa Bank

Current Position : Practitioner Management Officer

Starting date : June 2014

DUTIES AND RESPONSIBILIES

ENSURE NATIONAL CREDIT ACT (NCA) REQUIREMENT IS MET.

RECEIVE INSTRUCTION FROM INTERNAL FUNCTIONAL UNITS SUCH AS COLLECTIONS AND RISK MITIGATION UNIT INDICATING THE STATUS OF THE ACCOUNT AND LEGAL ACTIONS THAT SHOULD BE TAKEN.

CONDUCT FINANCIAL ASSESSMENTS ON CUSTOMER INFORMATION TO PROVIDE QUALITY INFORMATION.

MINIMISE LOSSES TO THE BANK BY ENSURING THAT CLIAMS COVERED.

PROVIDE FEEDBACK TO THE TEAM LEADER ON THE CURRENT STATUS OF WORKLOAD AND PERFORMANCE OF TASKS.

ESCALATE VIA EMAIL CLIENT COMPLAINTS RECEIVED FROM ACTION LINE AND OMBUDSMAN.

LIAISE WITH DEFAULT CUSTOMERS TO MAKE SUITABLE PAYMENT ARRANGEMENTS TO RECOVER THE ARREARS AMOUNT.

INSTRUCT ALLOCATED ATTORNEYS VIA DM9 (DEBT MANAGER ) SYSTEM TO ATTEND TO CERTAIN MATTERS.

MONITOR ARRANGEMENTS MADE ON SMALL BALANCE BOOK MONTHLY.

MAKE WELL INFORMED DECISIONS BASED ON THE INFORMATION GATHERED FROM THE SYSTEM AND THE PANEL ATTORNEYS.

ENGAGE REGULARLY WITH THE RELEVENT BUSINESS UNITS.

RESOLVE AND EXECUTE ISSUES AND COMPLAINTS EFFECIENTLY AND EFFECTIVELY AS POSSIBLE.

LIAISE WITH STAKEHOLDERS FOR EXAMPLE RMOS, REPOSSESSION CENTERE AND ATTORNEYS.

ENSURE CLEAR COMMUNICATION IS ESTABLISHED BETWEEN INTERNAL AND EXTERNAL STAKEHOLDERS.

WORK CLOSELY WITH OTHER TEAM MEMBERS TO DELIVER OUTSTANDING PERFOMANCE.

ATTEND TEAM MEETINGS AND CONTRIBUTE FULLY, UNDERSTAND AND CONTRIBUTE TO THE UNIT’S REPUTATION, CREDIBILITY AND VIABILITY.

LIAISE AND SUPPORT TEAM MEMBERS WITH PROCESSES AND PROCEDURES, SUPPORT OTHER TEAM MEMBERS AS NECESSARY THROUGH SHARING OF KNOWLEDGE AND BEST PRACTICE OR ON-THE-JOB TRAINING.

PROVIDE CONTINUOUS AND TIMELY UPDATES TO THE TEAM LEADER: PRACTITIONER MANAGEMENT ON CURRENT INITIATIVES AND WORKFLOW AND REPORT POTENTIAL ISSUES AND HINDRANCE IMMEDIATELY.

PROVIDE FEEDBACK ON PEERS AND TEAM LEADER: PRACTITIONER MANAGEMENT.

LIVE AND DEMOSTRATE THE GROUP VALUES IN ALL AREAS OF YOUR WORK LIFE.

UNDERSTAND AND ADHERE TO LEGISLATIVE AND COMPLIANCE REQUIREMENTS RELATED TO RISK MITIGATION, DEBT REHABILITATION AND COLLECTIONS.

CONDUCT RESEARCH AND REGULARLY SHARE INFORMATION WITH COLLEAGUES SO THAT EXISTING KNOWLEDGE AND SKILLS WITH REGARDS.

COMPLETE REQUIRED COMPLIANCE AND SOX ATTESTATIONS.

ADHERE TO COMPULSORY COMPLIANCE REQUIREMENTS.

OBSERVE AND ADHERE INTERNAL CODE OF CONDUCT AND DRESS CODE AT TIMES.

REPORT INCIDENTS OF SUSPECT FRAUDULENT ACTIVITIES BY WHISTLE BLOWING OR TO THE TEAM LEADER: PRACTITIONER MANAGEMENT.

OPERATE WITHIN GIVEN MANDATE.

Collections Officer (Absa Bank)

Department : Home loans Collections

ATTRIBUTES

Team player

Accountable and Responsible

Working under pressure

Target driven and continual improvement

Interpersonal communication skills

Problem solving skills

Management skills

REFERENCE

Name : Abram Sebetseba

Occupation : Debtors Manager

Company : Boston City Campus

Contact Number : (011-***-**** / 082-***-****

Name : Bongumusa Xulu

Occupation : Specialist Home Loans Legal

Company : Absa Bank

Contact Number : 011-***-****/ 083-***-****

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