Reservation Agent Customer Service
Resume:
LORENA BOJORQUEZ
San Bernardino CA
Bilingual Spanish/English Reservation Agent with advanced skills and 15 years’ experience in ADA transportation services such as Dispatching, Customer Service and Reservations. Mostly in answering telephone calls and emails in a courteous and professional manner. Prompt and efficient worker with great customer service skills.
EXPERIENCE
07/2020-CURRENT
FIRST TRANSIT, omnitrans reservations agent
Customer Service agent answering calls in timely manner which includes scheduling trips for ADA clients making sure they give appointment times and giving them correct transportation service.
MV TRANSPORTATION, RESERVATIONS AGENT/DISPATCHER
04/2006-07/2020
Ensured Customers had safe trips by organizing Daily Routes and Ensuring they had the correct Bus depending on each client’s medical needs. Also maintained communications with drivers throughout the day to ensure correct and safe transportation to our clients. Worked on scheduling trips for clients by answering inbound calls and asking the client to provide correct information for pick up and drop offs.
SKILLS
-Excellent communication skills and ability to interact with all clients.
Self-Motivated and with willingness to take initiative in any situation.
-Strong computer skills with knowledge of Microsoft word, Excel and other programs used to answer inbound calls such as Mitel and Trapeze.
-Ability to work with high volume of calls and work under pressure.
-Fluent Bilingual Spanish and English.
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