Public School Customer Care
Resume:
Adity Banerjee
Profile
To establish myself in challenging work and put my total effort to deliver
commitment expected out of me within the time limit and efficiently. Employment History
Admin & Operation Executive For East Zone at Apex Insurance Consultant Ltd., Kolkata
Mar, 2021 - Present
accommodation for staffs, arranging both external and internal events.
• Providing administration support to Sales Reps & Senior Management.
• Possibly maintaining the company social media accounts, mailing day book & daily reports to HR.
• Updating Sales Reps data in the Apps and database and verifying them thoroughly.
Receptionist at Army Public School, Ballygunje, Kolkata Feb, 2020 - Aug, 2020
• Answered and directed incoming calls using multi-line telephone system.
• Welcomed parents and students in upbeat and friendly manner.
• Maintained reception area in a clean and tidy state to provide visitors with a positive impression of the school.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Responded to telephone enquiries from parents, vendors and the public.
• Directed students and parents to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
• Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management, staffs, teachers and students.
Service Assurance executive (HR Department) at ManpowerGroup Service India Pvt. Ltd., Kolkata
Feb, 2019 - May, 2019
• Establish and maintain strong and productive relationship with the IT outsource partner and other suppliers to ensure that service performance is effectively managed and monitored, and issues are dealt with promptly and in line with contractual obligations.
• Provide appropriate information regarding employees EPF and salary queries.
• Helping employees in there joining and leaving formalities. Details
LP - 4/78UG, 230 Dharmatala Road,
Budge Budge, Kolkata, 700137
Kolkata, 700137
India
WhatsApp Number )
***************@*****.***
Date of birth
14/05/1995
Place of birth
Kolkata
Nationality
Indian
Skills
Social Perceptiveness
Service Orientation
Active Listener
Coordination
Time Management
Monitoring
Speaking
Languages
English
Hindi
Bengali
Hobbies
Painting
• Answering incoming calls, taking messages and re-directing them as required. Dealing with email enquires.
• Diary managements and arranging appointments, booking meeting rooms and conference facilities.
• Data entry (sales figures, property listings etc.)
• General office managements such as stationary, organizing travel &
• Preparing Salary Sheet.
• Keeping an close eye over emails and assigning them. Guest Service Agent (GSA) at The Westin Kolkata, Rajarhat, Kolkata May, 2018 - Dec, 2018
• Administer Check-In of all guests and maintain record of all special request at the time of arrival.
• Manage and greet all guests efficiently, monitor and resolve all queries and provide all required information about the hotel and its surroundings.
• Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms.
• Evaluate everyday status of the hotel and coordinate with various department such as reservations, sales and valet to ensure optimal level of guest satisfaction.
• Informing concierge about guests Pick-up/drop-off information while feeding them in the OPERA software.
• Administer all guests complain and resolve all issues appropriately and within time limit.
• Maintain attendance of all employees and ensure conduct of same on regular basis.
Education
Bachelor of Arts at New Alipore College, Kolkata
Aug, 2013 - Sep, 2016
ISCE at St. Pauls Memorial School, Kolkata
Jun, 2011 - Jul, 2013
Madhyamik Pariksha (Secondary Examination) at St. Thomas Memorial School, Kolkata
Apr, 2010 - May, 2011
Other
Advanced Diploma in Computer Application from INDIRA GANDHI COMPUTER SHAKSHARTA MISSION, Kolkata
Sep, 2013 - Sep, 2014
KALABID (M.ARTS) in FINE ARTS from NIKHIL BHARAT SANGET SAMITI, Kolkata
Apr, 2006 - Jul, 2015
Diploma Course in Aviation, Hospitality, Travel & Customer Care from FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING, Kolkata Feb, 2016 - Mar, 2017
Singing
Dancing
Cooking
Designing
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