Good customer service skills Clear, concise and effective communicatio

CURRICULUM VITAE OF

Ms Nompilo Charlotte Dlamini

Residential Address: Bester Area 1-1269 Inanda 4310

Contact details: 079-*******

E-mail:*********@*****.***

PROFILE

To gain more practical work experience and to establish myself well enough in a dynamic environment by contributing to the growth of the company I’ll be working for. Whistle adding value towards the achievement of the organization long and short-term goals with the use of my skills, competencies and qualification in terns of my educational background.

PERSONAL INFORMATION

Name: Nompilo Charlotte Dlamini

Date of birth: 31 January 1989

ID number: 890**********

Citizenship: South African

Marital status: Single

Gender : Female

Languages: IsiZulu, English and IsiXhosa

EDUCATIONAL QUALIFICATIONS

Secondary Education

Matric: J.G. Zuma High School

Tertiary Education 2009-2012

Durban University of Technology: National Diploma (Library and Information Studies)

Majors: Library and Information Practice, Information Retrieval

Library and Information Technology

WORKING EXPERIENCE

Company Name-Suncoast Casino) (February 2014 to march 2021)

Position- Teller (cashier)

Duties:

-Exchanges cash, coins, casino chips, charges credit cards and validates checks in an efficient and friendly manner

- Balances the cash float on daily basis declare non-balances and ensure the cash float is secured at all times

-Counts chips to determine correct exchange values

- Writes authorization forms and provides coins to Slot Technicians in order to keep constant supply in slot machines, slot payouts and change machines.

- Provides guest with paper currency or coins handling all guest interactions in a courteous and efficient manner

- Pays close attention to guests needs and is always ready to answer questions regarding various casino services

- Deals with customers complaints in a polite and professional fashion resolving the issues and making sure that guests feel satisfied

- Always follows casino cage security procedures, must be well groomed at all times, keep presentable personal appearance and follow company guidelines regarding uniforms and personal hygien

Company Name (Durban North Library(2011June-2011Aug)

Position- Library Assistant

Duties:

Cataloguing and Classifying of library materials

Information desk (dealing with queries)

Processing DVD’s and CD’s

Shelving and shelf-reading

General administrative tasks

Filing and recall overdue library items

Book Repairs and labelling

Accessioning new library materials

General enquiries

Photocopying and scanning

Manage day to day of library operations

Promote information and research through displays

Replace back issues of journals with latest issues

Issuing and returning library materials

Assigning location to library materials

Company Name (Durban Univesity of Technology(2012Feb-2013 Nov)Position- Library Assistant.

Duties:

Cataloguing and Classifying of library materials

Uploading Business Information Snippets on Document Management System

Collection maintenance

Processing DVD’s and CD’s

Shelving and shelf-reading

General administrative tasks

Filing and recall overdue library items

Book Repairs and labelling

Accessioning new library materials

General enquiries

Mending.

Photocopying and scanning

Manage day to day of library operations

Promote information and research through displays

Replace back issues of journals with latest issues

Issuing and returning library materials

Assigning location to library materials

COMPUTER LITERACY

MS Office – Word, Excel, PowerPoint, Office Publisher, Outlook, Internet Explorer

UNICORN, PALS, LIBWIN, SQL Database library systems and IN Magic

Sabinet, Emerald, ProQuest, Ebscohost Databases, Juta Stat, Lexis Nexis

COMPETENCIES, KNOWLEDGE / SKILLS

Good customer service skills

Clear, concise and effective communication skills, (verbal and written)

Knowledge of financial skills

Good interpersonal and communication skills

Ability to work under pressure and multitask

Fast learner and flexible

Good problem solving skills

Good sound knowledge of telephone etiquette

Ability to work independently

I am dedicated towards my work

I am passionate about my profession

Hard worker and team worker

Self-motivated and self-confident

REFERENCES

Mr E Xulu (Manager)

Company: Suncoast Casino

Contact number:031*******

Mr K Dube (former colleague)

Contact number: 079-***-****

Mr D Mpumulwana (Subject Librarian)

Company: Durban University of Technology

Contact number: 071-***-****

Contact this candidate