Assistant Store Manager and Certified Pistol Instructor

THOMAS G. WAFER

*** ******* ***** ****** *********, GA 30252

404-***-**** ************@*******.***

MANAGEMENT PROFESSIONAL

Versatile manager engrossed in customer retention and service, with a strong focus on policies and procedures. Managed P&L reports with a strong emphasis on decreasing operating expenses and increasing revenue through strict managing of the process, people and the product/service. Directed/created weekly sales objectives to ensure profitable sales growth. Oversaw and managed monthly budget with a lean initiative geared towards positive bottom line impact. Led performance reviews to aid in the direct development of associates. Set daily job expectations and mitigated associate issues by reinforcing company standards and guidelines and also by maintaining and upholding company culture.

KEY SKILLS

P&L Management

Training and Development

Process Optimization

Shrink Reduction/Loss Control

Team Building

Strategic Planning

Quality Assurance

Conflict Management

PROFESSIONAL EXPERIENCE

The Fresh Market – Roswell, GA

Assistant Store Manager (2015 to present)

Managed operations and 70-100 store employees; Financial steward; Oversee store operations, sales, gross margins, labor and profits; Interview, select and retain employees; Ensure department conditions, work and food safety, merchandising and customer service meets quality standards and align with the company values. Also maintain supply inventory; Interface with employees, vendors and customers; Model and communicate the company’s vision and goals; Resolve customer complaints and trained staff in conflict resolution; Regulate the organization, safety and sanitation of the store.

T. J. Maxx – Morrow, GA

Assistant Store Manager (2013 to 2015)

Promoted to overseeing customers’ shopping experience for the T.J. Maxx store in Morrow, Georgia after a quality-rated performance as a key holder; Managed a staff of 9 during normal store hours at retail location. Recruited and trained associates; Enforced sound merchandising and loss control

strategies; Drove optimal customer satisfaction and associate productivity and sales goals.

Toys “R” Us – McDonough, GA

Temporary Production Assistant (2012 to 2013)

Received and counted stock items; Recorded data via computer and manually; Operated forklift. Unloaded and stored goods.

Kelly Services, Huntsville, AL

Quality Assurance Specialist (2011 to 2012)

Evaluated products and their performance throughout the production cycle; Ensured data integrity standards were met; Performed application security audits.

DIRECTV, Huntsville, AL

Customer Service Representative (2010 to 2011)

Responded to customer inquiries and resolved all problems while ensuring the delivery of excellent customer service through accurate processing in a high-volume call center; Answered incoming customer calls and performed callbacks to resolve issues; Managed and processed technical support cases.

AT&T, Huntsville, AL

Customer Service Representative (2008 to 2010)

Interfaced with customers; Served as the contact between customer and company, provided real-time service during calls; Utilized sound sales and marketing strategies to secure accounts.

EDUCATION

Masters of Arts, Business Administration (2020)

American Public University, Charles Town, West Virginia

Bachelors of Science, Business Management (2011)

Alabama A&M, Normal, Alabama

TECHNICAL SKILLS

Microsoft Outlook, Microsoft Word, Microsoft Excel, Kronos, ICIMS and Work Oasis.

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