Dispatcher /Customer Service Representative

Casandra Shaw

**** ***** ***, *** *****, CA *****

Phone 916-***-****

Qualifications

Ability to work independent with no supervision and handle multiple projects accurately and efficiently

Assist with creating and Implementing Run Cuts (driver bids)

Maintaining data in the On-time Performance system

Detail oriented, organized, flexible, and a team player WORK EXPERIENCE

Warehouse Associate,Amazon, West Sacramento, CA 07/2019 – 08/2020 Responsible for unloading the trucks as they come in to be distributed to the appropriate mods. Then sorted by the various departments to get shipments ready to be delivered to the customers. The position is fast paced due to the customer demand, there are routes to be delivered within 2-5 hours of the customer placing the order.

Data Analyst, E-tran, Elk Grove, CA 6/2015 - 5/2017 Dispatch Supervisor, Reservation system: run cuts, scheduling and route planning, Driver interface devices (MDT’s), Driver training, GPS/AVL technology (Timepoint software), Reconcile and manage the database systems and gathering NTD data, Assisting and streamlining data gathered from dispatch, including missed trips, breakdowns and all reportable incidents for the monthly reports. Dispatcher, E-tran, Elk Grove, CA 10/2005 - 6/2015 Answering customer service questions and resolving complaints professionally and accurately. Document attendance for operators and other appropriate staff, Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance, Assign stand-by or extra board operators in the event of absences. Assign work, vehicles and vehicles to the operators. Handle emergency situations with professionalism and compassion. Dock Supervisor, Salvation Army, Sacramento, CA 6/2004 - 9/2005 Picked up and sorted donations to send to various stores, oversaw the loading and unloading of the delivery trucks, worked with the public in order to facilitate donation pick ups, transported volunteer workers to and from work.

Truck Driver/Intern, California Emergency Foodlink, Sacramento, CA 1/2004 - 5/2004 18 weeks of intense training pulling doubles, flatbeds, double dry vans, 48'-53', reefer units, and combination vehicles using conventional and cab overs. Other duties included: loading and unloading trailers, operating an 18 passenger shuttle bus; forklift operation; maintaining customer relations; and delivering food to food banks and warehouses throughout California. PERSONAL SKILLS

MS Office, Timepoint, GFI, MDT Monitoring Systems and Trapeze Excellent Customer Service and communication skills, internal and external REFERENCES

References and Reference letter available upon request