Operations Manager Regional Sales

G A R Y P A P P I S Page *

GARY PAPPIS

412-***-**** • Aliquippa PA 15001 • **************@*****.*** MULTI-UNIT MANAGEMENT RESTAURANT CONSULTING

Accomplished professional with extensive, multifaceted experience to ensure organizational success and continued business growth by providing strategic leadership and oversight. Natural and dedicated leader with proven adeptness in building, leading, and training team members to deliver exceptional results. Proven success in planning, developing, and implementing best practices and innovative approaches to drive efficiencies and effectiveness. Organized and detail-oriented expert with strong evaluative, analytical, and logical reasoning skills; ability to think out-of-the-box, multi-task, and prioritize a broad range of responsibilities. Excellent interpersonal skills; ability to get along with diverse personalities while exhibiting versatility, adaptability, and professional attitude within a multicultural environment.

• Operational Excellence • Sales Management • Strategic Planning & Execution

• P&L Management

• Strategic Planning & Execution

• Performance Management

• Employee Oversight & Accountability

• Staffing & Organizational Development

• Regulatory & Standards Compliance

• Client Satisfaction

• Business Growth & Expansion

• Critical Thinking & Problem Solving

Professional Experience

AMERICAN RESTAURANT SERVICE • 2014 to Present

Regional Sales & Operations Manager

• Oversee end-to-end operations and sales activities, including client prospecting and acquisition, to ensure continued business growth and expansion.

• Attained client satisfaction and increased retention rates by delivering exceptional client service and support to existing and new clientele.

• Analyze and assess current facilities costs through cold calling and meetings.

• Prepare sales proposals and estimates for service with an emphasis on securing new business opportunities.

• Manage the opening and marketing across five states growing from 7 units sold to 250.

• Attained a 50% increase in revenue nationally by signing the largest national client.

• Lead the selection, recruitment, and training of new crews to improve skills and capacity. HEALTHCARE SERVICES GROUP • 2001 to 2014

District Manager

• Directed sales in a $22M healthcare facility, increasing business revenue while delivering outstanding results.

• Drove profitability and reduced turnover through strategic management, planning, and execution

• Effectively led all interviewing, hiring, training, and development of all levels of the workforce.

• Strategically supported with the development of facility budgets and labor budgets, ensuring proficiency.

• Addressed client-facing issues and concerns while providing strategic solutions in line with client requirements and the company mission.

Additional experience as Director of Operations for Vallozzi Restaurants, as General Manager for Marriott Corporation, as District Manager for Subway

Education

MANAGEMENT & MARKETING University of Louisville

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