Risk Analyst Relationship Manager

PRASHANTH KUMAR

Hyderabad, India : +91-998-****-***

: ***************@*****.*** : linkedin.com/in/prashanth-kumar-ra/

PROFILE SNAPSHOT

A detail-oriented and versatile professional with 5+ years of progressive experience leading productive teams and delivering quality and secure projects, with expertise in Fraud Detection, Payment Fraud Prevention, Quality Analysis, Quality Control, Team Handling, and Record Maintenance across IT and Financial domains

Proficient in supervising comprehensive fraud investigations and case management; detecting cases, advising appropriate courses of action, analyzing high-risk business relationships, and maximizing restitution efforts

Hands-on experience in supervising fraud and risk analyses accurately and thoroughly while coordinating with numerous teams to ensure optimal efficiency and productivity

Extensive experience performing sanctions risk assessments on new and existing client contacts as part of the KYC process

Adept at establishing solid and trusting partnerships through exceptional relationship-building skills; as well as utilizing positive energy and interpersonal abilities to secure employee and management trust

PROFESSIONAL FORTE

Functional Skills: Risk Management Fraud Investigation Fraud Detection Payment Fraud Prevention Quality Analysis Due Diligence QA Training Quality Control Record Maintenance Data Analysis Project Management KYC Management People Management Escalation Management Chat Support Team Handling Customer Service

Technical Skills: MS Word MS Excel MS PowerPoint Google Docs Adobe Photoshop Adobe Illustrator Adobe In-Design

CAREER CONTOUR

Fraud and Risk Analyst Ivy Comptech Pvt Ltd, India

Jun 2021 – Till Date

Senior Process Reviewer (SPE) Cognizant Technology Solutions, India

Jun 2019 – Mar 2021

Reviewer Wipro Business Process Services, India

Jul 2017 – Feb 2019

Relationship Manager HDFC Bank Pvt Ltd, India

Feb 2016 – Apr 2017

Key Projects Handled

Project #1: Google India Pvt Ltd Client: Ivy Comptech Pvt Ltd Role: Fraud and Risk Analyst Team Size: 8 Tenure: JunLtde 2021 – Till Date

Project #2: Google Wallet Client: Google India Pvt Ltd (Cognizant Technology Solutions), India Role: Senior process Reviewer Team Size: 8 Tenure: June 2019 – Mar 2021

Project #3: Google Wallet Client: Google India Pvt Ltd. (Wipro Business Process Services), India Role: Reviewer Team Size: 20 Tenure: July 2017 - Feb 2019

Project #4: Classic on phone (COP) Client: HDFC Bank Pvt Ltd, India Role: Relationship Manager Team Size: 8 Tenure: Feb 2016 – Apr 2017

Key Deliverables

Assisting with fraud investigations by evaluating accounts and transactions, detecting fraud trends, summarizing significant findings, and recommending anti-fraud processes and system changes based on trends and patterns

Maintaining SLAs in regulated markets and ensuring that enquiries are resolved as promised

Coordinating with other teams for cross-country complaints and ensuring escalation and Cyber Fraud Team enquiries to avoid money laundering, phishing attacks, data theft, and repeat offenders

Verifying customer documents for better profit and customer experience, as well as enhanced due diligence on entities

Ensuring effective detection and monitoring of suspicious transactions

Dealing with chargeback issues, assisting customers in avoiding unauthorized transactions, and securing the customer

Enhancing and executing customer risk rating criteria in conjunction with KYC management and procedures for both consumer and corporate customers through name screening against various sanctioned lists

Identifying and quantifying risk, estimating credit risk, making application decisions, and preventing loss through credit risk evaluation

Managing Chargeback-related inquiries and resolving Customer issues instantly through improved remedies, and uncovering the backend problems of chargeback issues via investigation

Providing necessary Quality Control training to staff and creating presentations on quality performance and testing for other members of the department/company

Conveying feedback to reviewers on the quality and completion of work if there are any challenges, as well as providing floor assistance to ensure the reviewer does not make any mistakes

Responsible for preparing quality scorecards of the individuals and sharing them with the clients

ACADEMIC CREDENTIALS

Bachelor of Science in Computers from Osmania University, India- 2014

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