Travel Consultant Agent
Resume:
Tonia Costello
Vero Beach, FL. 32962
*****.*********@*****.***
Objective
To improve my career and hone my skills further as a travel agent/consultant by becoming a part of one of the top and most diverse travel agencies in the country; to provide excellent service to my clients so they can enjoy their vacation with the least possible hassle and worry. Summary of Qualifications
● 8 years experience in Work from Home environment
● Providing customer support to clients related to reservation, ticketing and booking
● Providing support on fares and charges.
● Receiving calls and providing the passengers with the best destinations and guiding them with the best deals.
● Making professional, accurate, cost effective travel arrangements for clients while providing excellent customer service
● Helping clients with travel planning, business packages, vacation packages as well as travel advice & information.
● Selling vacation packages including cruise, flight & hotels.
● Making itineraries for both Domestic and International travel
● Use preferred vendors as determined by Connexions to maximize profits
● Understand individual redemption travel loyalty program requirements. Proficient in all aspects of point redemption for appropriate clients
● Provide thorough, friendly, and effective customer service to all internal and external customers in a timely and accurate manner
● Maintain comprehensive working knowledge of all programs, tools and systems
● Strong computer skills, ability to navigate through multiple systems at once
● Meet and maintain individual monthly metrics per office guidelines as determined by the operating group
● Participate fully as a team member to assist as needed in completing all functions related to servicing the client, including selling additional products
● Pro-actively stay informed about all airline rules and regulations, and other industry requirements and accurately apply this information when making travel arrangements
● Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
● Keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
● Handles escalated situations beyond the front line agent level including, but not limited to: cancellations, exchanges, voids, fare rules, etc Education
• High School Diploma, Vero Beach High School, Vero Beach, FL 32960
• Medical Transcription Course, Penn Foster
• College Courses including Accounting, Psychology, Early Childhood Education and all Prerequisites; Indian River Community College, Fort Pierce, FL Work Experience
• Aspire Lifestyles, Sr. Lifestyle Concierge/Travel Consultant Telecommute
June 2013 - January 2020
Carnival Cruise Line, Customer Service
Telecommute
References
• Upon Request
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