Energy Manager Lead Technician
Resume:
Shernita Matthews
Jackson, Ms
**********************@*****.***
CAREER PROFILE
Execute management skills, customer service skills, leadership skills, and high energy manager successful in building and motivating dynamic teams. Results-focused management professional offering 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
EDUCATION
Callaway High School, Jackson, Ms
High school diploma
American Nursing College, Jackson, Ms July 1990
Nursing Certificate
Hinds Community College, Pearl, Ms July 2013
Associate of Science, General Studies
EXPERIENCE
Church’s Fried Chicken, Jackson, Ms March 1998 – Current
Store/Assistant Manager
Responsible for training employees
Account for cash count and audit inventory
Prioritize paper work, store quotas, and emails
Schedule store meetings and store travels
Interview potential employees
River Oaks Hospital, Flowood, Ms Nov 2010 – Nov 2016
Lead Technician Trainee
Train employees
Clean operating room
Maintaining cleaning inventory
Entergy, Jackson, Ms July 2012 – July 2016
Customer Service Rep
Responding to customer inquiries in a call center environment
Responding to telephone inquires and complaints
Use computerized systems
Communicate appropriate options for resolution
Research/Resolve inquiries log customer calls
Inform customers about available services and assesses customer needs
ACHIEVEMENTS
Top Manager Awards
Promotions
Technology skills
Excel
Word
Access
PowerPoint
Grew company business over 75%
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