Erika W. Taylor

* ******* ****, *** *********, CT 06812; 203-***-****; adorj2@r.postjobfree.com

PROFESSIONAL QUALITIES

Highly adaptable manager/team player with excellent communication skills; ability to work under extreme pressure and multi-task; talented writer with aptitude in proofreading and editing; advanced in Microsoft Office (Outlook, Excel, Word, PowerPoint, Access); Type 90 WPM

EXPERIENCE

January 2019-September 2020 (Property Manager) The Ferrara Management Group, Inc. Bedford Hills, NY

Respond to resident inquiries, concerns, account questions, etc. within 24 hours of receipt via phone, email, mail or in-person.

Create, update, and maintain work orders for each project for all 8 properties managed.

Meet with vendors and create Requests For Proposals (RFP’s) and follow up with vendors for certain capital improvement projects.

Attend monthly and annual board meetings; record minutes for all meetings.

Hold and attend meet & greets and interviews with new properties.

Compile weekly updates and agenda packages.

Issue unit adjustments, check requests, transfers; mass mailings, Star and 1098 processing.

Write notices to residents concerning specific issues, updates and/or incidents (via letters and emails).

Assist in revising, reviewing, and processing alteration applications submitted by residents.

Assist in signing residents up for online communication portals Café Portal and Resident Notification System (RNS). Provide updates to all residents using phone, email and regular mail blasts.

Develop and maintain great working relationships with board members, staff, vendors and residents.

Aug. 2016-Jan. 2019 (Quality Assurance Assistant Manager) Leopold & Associates, PLLC Armonk, NY

Managed and delegated responsibilities and role tasks primarily for QA department, and other departments

Served as QA Assistant Manager to 6 employees; served as QA Manager when Lead Manager was out of office

Maintained, updated and distributed firm’s policies & procedures and annual training presentations

Organized and administered employee Annual Training to all departmental staff

Educated and provided any additional training to staff when procedural updates were received by the firm’s clients

Prepared and reviewed annual Due Diligence Audit Packages received from 15+ clients (e.g. completed questionnaires, cited policy references, gathered supporting documentation, prepared audit reports, etc.)

Served as liaison and communicated with the firm’s third-party vendors and clients

Tracked and distributed Alerts received by firm’s 15+ Clients to firm’s departmental supervisors and staff

Updated and maintained list of all newly hired and terminated employees; certified and tracked Certificates of Good Standing for all attorneys and current licenses for all notaries.

Audited firm’s bankruptcy and foreclosure files daily and at various stages for each process.

Logged and tracked all Daily Compliance Reviews of firm’s files for various stages of loans in bankruptcy and foreclosure for all office locations (CT, ME, NJ, NY & VT)

Daily Borrower Communication Reports

Notary User & Notary Log Auditing

Monthly Signed/Notarized Document Review Report

Capacity Reports: Monthly tracking of referrals received from multiple clients

Daily Vendor Invoice Review & Monthly Vendor Performance Reports

Monthly invoice/process reporting for offshore clients; reviewed average of 300+ files per month

Tracked and reported Weekly/Monthly Complaint Log Reporting for 15+ clients

Jan. 2016-Jul. 2016 (promoted to Policy Administration Analyst) OrthoNet, LLC White Plains, NY

Promoted from Auditing & Compliance Associate to Policy Administration Analyst, under the supervision of newly appointed Policy Administration department.

Roles and responsibilities of the Auditing & Compliance Associate position were passed down to a team of associates.

New roles and responsibilities shifted to a supervisor position. Responsible for overseeing and monitoring team of associates.

Mar. 2010-Dec.2015 (Auditing & Compliance Associate) OrthoNet, LLC White Plains, NY

Maintained and updated over 5000+ program letter templates for 15 health plan contracts managed at OrthoNet

Conducted program letter training exercises with staff that produce live letters for these templates

Established and maintained great working relationships with outside consultants with regards to letter updates

Responded to attorney and subpoena requests for PHI disclosure

Responsible for tracking PHI disclosures in multiple databases

Assisted with responses to Corrective Action Reports (CARs) for health plans

Prepared and reviewed files for NCQA/contract-specific audits

Obtained and logged annual conflict of interest and confidentiality statements signed by 1000+ employees

Aug. 2008-Jan. 2010 (E3-Seaman) U.S. Coast Guard Ft. Lauderdale, FL

Commanded communications center for search and rescue operations

Assisted in training program including creation of lecture material for distribution

Answered multi-line phone and radio system, redirected calls, and handled messages

Recorded minutes for dispatch search and rescue cases using Adobe

Completed countless hours of operational training and leadership management

Quickly learned and implemented state and federal laws pertaining to the Coast Guard

Created a 75-page "Basic Training" qualification study guide, which was later published online

July 2009-Jan. 2010 (Administration) Wood & Stuart, P.A. Ft. Lauderdale, FL

Used Excel to create a filing system to maintain meticulous records and case files

Managed office including shipping, receiving and maintaining office supply inventory

Managed multiple calendars using Microsoft Outlook

Coordinated all travel arrangements including transportation and accommodations

Assisted with planning meetings including catering details and guest hospitality

Handled correspondence between executives and clients as needed

AWARDS OF DISTINCTION

Coast Guard Marksman Pistol Ribbon

Global War Terrorism Service Medal

National Defense Service Medal

EDUCATION

Aug. 2002-May 2004 University of Connecticut Storrs, CT

Pursued degree in Psychology and Biology

Aug. 2004-May 2007 Western Connecticut State University Danbury, CT

Pursued degree in Nursing

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