Events Manager Matric
Resume:
GLACIA OMPHILE TEBOGO MAKGOPELA
*************@*****.***
** ******* ***** ***** ***** Gauteng
I am writing to apply for the advertised position. I am currently working at Sun City Resort as an Events coordinator. I have over 7 years of experience in the Events,Banqueting, Sales and Site inspection in Sun City Resort I have successfully planned, implementing and executed over 350 events, the event ranging from 50 people to 6000 people and different types of events from conferences, exhibition, sporting events and Concerts with good testimonials from the clients.
Together with my good communication skills, teamwork, good customer relations, ability to upsell products and ability to work under pressure I would make a valuable contribution to the team and I am eager to speak about this position in more detail should I be contacted for an interview. Thank you in advance for your consideration.
Kind regards,
Glacia Omphile Tebogo Makgopela
*************@*****.***
GLACIA OMPHILE
TEBOGO MAKGOPELA
CONTACT
*************@*****.***
18 Zastron court South Hills Gaute
ng
SKILLS
Communication skills
Sourcing skills
Planning and organizing skills
Analyzing skills
Problem solving skills
Attention to finer details
Microsoft skills and Opera system
knowledge
Leadership Skills
Batho Pele Principles
Upselling skills
Customer relations
Safety at sports and recreational
events
OBJECTIVE
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges
EXPERIENCE
Southern Sun Monte-casino
01 june 2013 - 01 jan 2014
In services training
Training in all hotel departments
Sun international Sun city
24 January 2014 - 31 may 2018
Sites and PR Coordinator
Job description
*Marketing of the Resort
*Maintaining of business levels
*Upselling products
*Planning meetings
*Doing sites walks with potential clients
*Ensuring return business
Sun international sun city
01 june 2018 - To date
Events Coordinator
Key Performance Area Operations & Events
• Solutions offered match product availability and specs and client requirements
• Function sheets accurately reflect client requirements
• Operator standards and requirements have been adhered to
• Deadlines met as per contractual agreement with respective clients
• Integrity of information- functions sheets and the profiles
• All operational checks have been conducted at least hour before event starting time
• Successful event as per function sheet
• Client contact (e.g. meet and greet) as per SOP and meets client expectations
Communication (internal and external)
• Response to clients within 24 hours as per SOP
• Function run and EOC pack deadlines met
• Changes (including late changes) have been communicated as per SOP
• Planning meetings / precon meetings have been facilitated to ensure communication between all parties
• Event summary: accurate and complete and meet departmental standards / formats
Client Relationship Management (internal and external)
•VIPs have been identified and flagged (characterized) as per VIP star rating
•Client contact time as per need
•Client retention / return business as per agreed departmental targets
•Client expectations met or exceeded
Revenue Generation and cost saving
•Overhead expenses controlled as per PIP
•Accuracy of billing instruction on function sheets
•Opportunities for up-selling have been recognized and exploited
•Sales as per departmental targets (per revenue generation report)
•Amount of sales compared to actual pax (conversion ratios) Product innovation
•Product structure recommendations address product shortfalls / opportunities benchmarked against client feedback and competitor activity
•Product packages updated to meet client unique wants and needs and past benchmarks
• Product/ service standards are met or exceeded
EDUCATION
H. F TLOU HIGH SCHOOL
2008
Matric
12
Vaal University of Technology
2014
National diploma in hospitality management
Wits University
2019
Certificate for principles of projects management Theory and practice REFERENCE
Khosi Banis - "Sun international sun city "
Events Manager
*****.*****@***************.***
Joyce Mathikge - "Sun international sun city "
Events Manager
*************@****************.***
Nombuso Buthelezi - "Sun international Sun City Resort " Convention Center Manager
*****************@****************.***
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