PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.

Ambulation assistance Resident support Medication support

Rule enforcement Student engagement Facilities tour leadership

Task prioritization

Medical Assistant

Exam Professionals, San Bernardino, California, Aug 2021 - Current

Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.

Completed intakes, including measuring vital signs and documenting symptoms.

Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.

Documented information required for patients' specimens and tests completed.

Reviewed test results for completion and abnormalities.

Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.

Medical Records Assistant

Highland Care Center of Redlands, Redlands, CA, Mar 2021 - Aug 2021

Processed requests for information and released information to persons or agencies according to regulations.

Retrieved patient medical records for physicians, technicians, and staff.

Reviewed records for completeness, accuracy, and compliance with regulations.

Developed, maintained, and analyzed daily report of missing chart information presented to supervisors.

Created new patient charts and verified all legal paperwork.

Secured patient information according to HIPAA protocols by following strict procedures.

Resident Assistant

Plymouth Village, Redlands, CA, Sep 2018 - Current

Supported quality of life goals by assisting with restorative activity, ambulation, and range of motion.

Kept residents' spaces neat, clean, and professional by personally handling laundry, making beds, and taking care of other needs.

Kept building records current with documentation of any incidents, maintenance requests, or resident issues.

Supervised or assisted with residents' activities of daily living, including showers and baths, feeding, and personal hygiene.

Assisted with toileting for residents with limited mobility, incontinence, and dementia.

Maintained confidentiality of resident's records including identity, behavior and medical

conditions

Certified Nursing Assistant

Terracina Post Acute, Redlands, CA, Jul 2018 - Oct 2018

Took vital signs including, pulse, and blood pressure.

Transferred patients between beds, wheelchairs, and other locations.

Monitored patients' conditions and reported problems to nursing staff.

Improved patient quality of life by assisting with activities of daily living (ADL).

Supported registered nursing staff by following care plans.

Offered support, companionship, and stimulation through conversation and recreation.

Documented care actions, vitals, and orders in Point Click Care system.

Prevented bedsores, consistently turning patients every 2 hours.

Cashier

Walmart, Highland, CA, Oct 2015 - Oct 2016

Maintained clean, organized, and well-stocked checkout areas.

Balanced cash drawer at beginning and end of each shift.

Engaged with customers while completing cash register transactions.

Worked with customer service leaders and managers to meet customer needs.

Stocked store shelves and end-caps with merchandise during down times.

Trained new retail team members in customer service and company policies.

Covered multiple store areas by cross-training in different roles.

Rang up customer items quickly and accurately using POS system.

Maintained accurate register totals by carefully counting and securing cash.

Medical Office Assistant

San Bernardino Department of Public Health, San Bernardino, California, Nov 2010 - Aug 2011

Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements, and submitting claims.

Maintained up-to-date system with current personal, financial, and clinical details for each patient.

Supported patients' needs and maintained strict confidentiality of all medical and personal data.

Coordinated referrals, setting up appointments and organizing related records.

Increased office business by calling existing patients to set up appointments.

Received, answered and responded to telephone calls.

Scheduled patient appointments in EMR system.

Greeted visitors and communicated to assess needs and provide direction.

Managed registration desk by answering telephones and greeting incoming patients.

Clinic Assistant

Arrowhead Mckee Family Clinic, San Bernardino, California, Nov 2009 - Nov 2010

Prepared instruments, vaccinations, and other supplies for providers.

Kept examination areas clean and ready for patients.

Maintained daily schedule by tracking patient arrival times and advising front desk personnel of delays.

Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.

Recorded patients' medical history, vital statistics, and information in medical records.

Prepared treatment rooms for patient examinations, keeping rooms neat and clean. Smoothed procedures for physicians, passing instruments, helping patients feel comfortable and answering routine questions.

Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.

Substitute School Bus Driver

Laidlaw, San Bernardino, California, Sep 2004 - May 2009

Ran daily scheduled routes and handled numerous special school events and field trips without any accidents or safety concerns.

Maintained detailed records of daily activities, maintenance actions, and notable incidents. Assisted students with disabilities onto and off of vehicle with compassionate and skilled help.

Helped children understand how to ride, enter, and exit safely.

Protected staff and passengers by enforcing behavioral rules.

Operated full-size and medium buses to transport students to and from school.

Logged daily activities and promptly reported notable incidents.

Rendered first aid to injured students and notified school to connect with parents.

Call Center Representative

Starwood Vacation Ownership, San Bernardino, California, Jul 2002 - Jul 2003

Offered actionable solutions for customer concerns by following internal database prompts and company scripts.

Completed routine transactions for customers such as opening accounts and processing payments.

Partnered with numerous customers to handle caller needs, including service issues, new sales, and account problems.

Safeguarded customer data by observing all information security policies and confidentiality guidelines.

Accepted and processed applications for new services.

Answered incoming calls, chat messages, and email communications to handle [Product or service] concerns.

Sold products to customers during routine service calls using strong cross-selling abilities.

EDUCATION Bachelor of Science in Correctional Program Support Services

University of Phoenix, Phoenix, Arizona, Sep 2023

Certified Nurse's Assistant

Colton Redlands Yucaipa Regional Occupation Program, Redlands, CA, Jul 2018

Certified Medical Assistant

Everest College, San Bernardino, California, Jul 2004

3.0 GPA

Awarded Salutatorian of class

High School Diploma

Pacific High School, San Bernardino, California, Jun 2000

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