Environmental Services Qc Manager
Resume:
Steven Poe
Philadelphia, PA *****
************@*****.***
To obtain a position that will allow me to use and build on my previous leadership, administrative,
organizational, and communication experience
in management, training, and
client services.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Environmental Services
DePaul Health at Rivers Edge Nursing and Rehabilitation - Philadelphia, PA October 2018 to Present
Manage a Housekeeping and Laundry staff of 15 employees at a 120 bed facility. Through direction, planning, and training, we maintain our building with very high standards and proper practices. I am also responsible for all scheduling, supply ordering, and departments budgeting. Assistant Director of Housekeeping
St. Ignatius Nursing & Rehab Center - Philadelphia, PA April 2015 to October 2018
Managed staff of 37 employees, while handling scheduling, supply ordering, project inspection,in - services, and employee evautions at a this 175 bed facility. Housekeeping Operations Manager
Einstein Hospital in Norristown, for the Xanitos Corporation - Norristown, PA October 2012 to April 2015
Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays and vacations, ensuring that the account's needs are met in accordance with hours and position control.
Assign personnel to established work areas or project duties.
Conducts quality assurance checks and manages materials inventory as well as general use of equipment.
Ensure that staff receives proper orientation, initial training, and ongoing education.
Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential.
Discipline associates when necessary according to progressive disciplinary guidelines.
Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to Account Manager. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from Account Manager.
Maintain an environment that is in sanitary, attractive and orderly condition.
Demonstrate and promote Xanitos' culture, values, and management philosophy.
Demonstrate quality leadership in meeting performance plans. Housekeeping Supervisor
Upenn for Unicco Services
November 2009 to September 2012
Assign 30 Union workers their duties and inspect work conformance to prescribed standards of cleanliness.
*Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
*Conduct in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
*Inventories stock to ensure adequate supplies.
*Make recommendations to improve service and ensure more efficient operation through nightly inspections and Quality Assurance reports.
*Prepared reports concerning payroll, and department expenses.
*Perform cleaning duties in cases of emergency or staff shortage.
*Examined buildings to determine need for repairs or replacement of equipment, and makes recommendations to management.
*Establish standards and procedures for work of housekeeping staff.
*Record data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
Operations/QC Manager of Environmental Services
SODEXHO CORPORATION
January 2006 to November 2009
The Inglis House Nursing Home
*Manage a housekeeping and laundry staff of 43+(1199c Union) at this 252 bed facility.
*Responsible for Employee Performance Improvement (in-service training and development) Quality Assurance Training, Work force
planning/Knowledge/Understanding Building.
*Promoted to QC Manager for 12 Northeastern Area Accounts, developing and training all site supervisors at each account.
Housekeeping Supervisor
SERVICE WORKS INC - Philadelphia, PA
May 2004 to December 2005
for our Penn Towers cleaning contract.
* Developed, trained, and supervised a floor team for special projects.
* Oversee a separate crew of 12+ employees for our dorms? cleaning contract at The Art Institute of Philadelphia.
* Responsible for recruitment, in-service training with emphasis on JCHO understanding/implementation, also scheduling of new employees. Director of Housekeeping
FAITH CLEANING, INC
December 2001 to April 2004
Oversaw and trained a cleaning staff of 70+ employees, which included an Area Manager, 2 shift supervisors, and a Crew Chief.
•Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
•Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
•Communicate both verbally and in writing to provide clear direction to staff.
•Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
•Ensure compliance of housekeeping and laundry standard operating procedures and policies.
•Operate department pursuant to OSHA requirements and guidelines. Housekeeping Supervisor
CHESAPEAKE GENERAL HOSPITAL
January 1998 to December 2001
Supervise and train a cleaning staff of 22 employees.
* Inspect and grade all work, to ensure we met all OSHA guidelines.
* Developed and implemented new cleaning methods while maintaining hospital
policy/procedures.
Education
Accounting
Shaw University - Raleigh, NC
April 1992
Diploma in General Academics
Olney High School - Philadelphia, PA
1980 to 1984
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