Csr Service Representative

Tammy Mack

*** ***** ****** • Greenwood, SC ***** • 864-***-**** • ********@*****.***.***

Self motivated logistics professional with expertise in customer service, and export order management

Professional Experience

DSV Solutions, LLC – Laurens, SC 2002-Present

Customer Service Representative – part of the Michelin Export Group

Concentrate on the success of the Export/OE mission for Michelin Tire Corp

Process on an average of 20K units of Export/OE orders daily with outstanding success rate

Communicate pickup times with the Carriers to ensure on time delivery and monitor compliance

Receive and adjust manifest unit totals in excess of 50K to ensure shipping information is correct

Set up normal and expedited shipments/deliveries when required

Act as a Liaison between the warehouse, Michelin CSR, and the customer

Convey up to 20 special request via email, fax, phone, and skype daily

Prepare shipping data Reports to improve overall job performance

Perform all other related office functions during a normal workday

Support site leadership in researching customer issues as required

Precept Staffing – Laurens, SC 2000-2002

CSR/Helper

• Merged LTL orders with labels as well as Garvey Labels

• Answered the phone and maintain a good working relationship with customers

• Filed Bills of Ladings and all other necessary paperwork

• Greet customers and visitors in a professional manner

Education

Laurens District 55 Diploma

Piedmont Technical College

Summary of Qualifications

•Multi-task under pressure, Excellent Communication Skills

•Able to easily adapt to new environments as well as good work ethic

•Proficient in the use of the following: Microsoft Word, Geode, WICS

References available upon request

Contact this candidate