Administrative Officer Development

SAMUEL BAFFOE ESSILFIE

Agape-Gonse, Gbawe-Accra

Cell: 020-***-**** & 024-***-****, **********@*****.*** PROFESSIONAL SUMMARY

● Administrative and marketing professional offering excellent communication and computer skills.

● Experienced Office Manager with a strength in managing multiple tasks simultaneously; and posses good presentation skills.

● Enthusiastic and well-organized person with solid background in data entry, schedule management and event planning.

SKILLS & SOFTWARE KNOWLEDGE

● Team building

● Microsoft Excel, Word & PowerPoint

● Product development and piloting

● Alias Banking Suite - Ericom Access

● Statistical Package for Social Sciences (SPSS)

● Filing and data archiving

● Quality assurance

● Software Installations & Maintenance

WORK HISTORY Jan. 2017 to date Business Development & Administrative Consultant (Part-time) Golden Crowns International Limited (GCIL) – New Weija, Accra

● Collaborates, participates in, and coordinates promotional sales activities.

● Composes, develops, evaluates and conducts training on marketing activities and strategies.

● Collaborates with other Teams to promote offerings.

● Organizes sales teams for products presentations on company’s products and services.

● Manage and direct the activities of the staff in the administrative set-up.

● Effectively developing logistics in organizing records, files and statements.

● Develop and implement administrative functions to monitor business operations. Feb. 2019 - Oct. 2020 Sales Manager

Hollard Life Assurance – Community Two (2), Tema

● Recruitment and management of sales team to achieve set targets.

● Trained, motivated and developed life planners (sales team).

● Managed all administrative and customer service issues relating to team’s clients and others.

● Prospected and sold Hollard’s Life Insurance policies.

● Formulated sales strategies for different products to achieve targets.

● Prepared and submitted daily, weekly and monthly reports to the Branch Manager.

● Prepared and undertook sales presentations to individuals, groups and associations or corporate bodies.

● Performed other duties assigned by the Branch Manager/Supervisor as required by Hollard Life Assurance.

S. B. Essilfie, 020-***-**** & 024-***-****

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Jan. 2017 – Jan. 2019 Product Development Manager

Capital & More Microfinance Co. Ltd – Ring Road Central, Accra

● Spearheaded product development, piloting and prospecting.

● Developed a product-team on both written and verbal communication skills.

● Analyzed product performance metrics and applied results accordingly to future decision-making and assortment strategies.

● Train other junior officer to properly manage products after successful piloting.

● Supervised assigned product piloting team.

● Other Assignments: Acting Head of Sales & Marketing Department o Analyzed the territory/market’s potential and determines the value of existing and prospective customer’s value to the organization. o Developed marketing strategy, manage proposal teams and client account managers.

o Prepared weekly, monthly and annual sales reports. o Supervised all aspects of the work of business development officers and direct sales executives in all branches.

Oct. 2015 – Dec. 2017 Business Development Officer Capital & More Microfinance Co. Ltd – Ring Road Central, Accra

● Marketed company’s products to individuals and firms and provide exceptional non- banking services that meet customers' needs.

● Expedited the resolution of customer problems and complaints.

● Plan and organized personal sales strategy by maximizing the Return on Time Investment for the territory/segment.

● Followed-up on investors on their maturing investments and action their requests on their funds.

● Supervised Direct Sales Executives.

Oct. 2014 – Sept. 2015 Administrative Controller

The Foschini Group Ghana Limited, Markham – West Hills Mall, S.C.C. Accra

● Composed and drafted all outgoing correspondence and reports for Store manager.

● In-charge of inventory and office supply purchases.

● In-charge of receiving and capturing of new stock into store’s retail system

● In-charge of monthly staff planning/scheduling.

● Oversee daily banking and filling.

Jun. 2012 – Sept. 2014 Snr. Administrative Assistant University of Applied Management, Ghana Campus – McCarthy Hill, Accra

● Handled the development of new marketing and advertising materials and strategies.

● Supported the design and production of marketing materials (graduation brochures, flyers and pull-up banners).

● Participated in school visits & educational fairs to market the UAM brand to prospective students from the senior high schools and the language schools in the case of foreign students.

● Supported the design of onsite schedules (time table for seminars/examinations).

● Compiled students' research work for grading, and prepared interim students' grade sheet

● Assisted in planning and organizing graduation ceremonies.

● Managed the application process and associated communications. S. B. Essilfie, 020-***-**** & 024-***-****

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Sept. 2009 – Apr. 2012 Administrative Officer

International Central Gospel Church, Dansoman, Possibility Assembly, Accra

● Oversaw inventory and office supply purchases.

● Liaised with vendors to order and maintain inventory of office supplies.

● Reported on membership attendance and participation in church activities, thus weekly, monthly, quarterly and annually.

● Designed Church Membership Forms, Letter Heads, program outlines and flyers.

● Prepared schedules for activities for the week and minutes during meetings. EDUCATION & PROFESSIONAL COURSES 2017 Chartered Institute of Marketing (CIM-UK)

Level 4: Integrated Communication (Certificate)

Pentecost University College – Accra

2012 Certificate in Management & Skills Development

(Logistics & Supply Chain Management)

Central University College – Accra

2012 Bachelor of Science: Economics & Statistics

Methodist University College - Dansoman Campus

2007 Higher National Diploma (HND): Statistics

Takoradi Polytechnic – Takoradi

WORKSHOPS ATTENDED 2017 Sales Revolution

Citi Business Festival, Coconut Groove Hotel, Accra 2013 Enhancing Skills for Internal Quality Assurance Development Internal Quality Assurance for Tertiary Education, National Accreditation Board, Accra 2007 Business, Finance, Career & Personal Development Excellence International, University of Cape Coast 2007 Strategic Life Planning, Leadership & Managerial Skills Excellence International, Takoradi

2006 Personal Development & Its Effects on Organizational Progress Students in Free Enterprise (SIFE) [in collaboration with] Foundation for Excellence Takoradi Polytechnic

ACCOMPLISHMENTS

● Assisted in creating a Caller Ring Back Tone (CRBT) on the corporate phones.

● Spear-headed developing and piloting of Capital Drive Loan Product, Gold Box Savings, Capital Kid and Project Savings.

● Created PowerPoint presentations that were successfully used for preaching points and for marketing academic programs.

● Compiled statistical data, such as patient admissions, discharges, deaths, births; and on church member participations in church programs.

S. B. Essilfie, 020-***-**** & 024-***-****

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INTERESTS Counselling/Motivating, Relaxing with Country/Jazz/Classical Music and Reading. REFERENCES Prof. Martin Gyambrah Pastor Joseph Apprey Mr. Joseph Agyen-Frimpong Director Director Head, Premium Admin.

University of Applied Management G.C.I.L. Hollard Insurance Ghana Ltd Kwabenya Hills New Weija Airport Residential

020-***-**** 024-***-**** 020-***-****

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