Loan Specialist Customer Service

MD

MICHELLE DOLBERRY

md****@aĴ.net 210-***-**** Norfolk, VA 23502

Skilled team player with strong background in the customer service environment. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities. Organization

Bilingual in Spanish

Exceptional customer service

Excellent communication skills

Strong work ethic

Reliable

Energetic

Cash Handling

Computer Skills

Notary

Multitasking

Chartway Federal Credit Union Norfolk,

VA

Teller

03/2019 - Current

Maintained confidentiality of bank records and client information. Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders. Trained employees on cash drawer operation.

Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Sun Loan Company Floresville, TX

Personal Loan Specialist

08/2017 - 01/2019

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

Educated customers on variety of loan products and available credit options to promote valuable decision-making.

Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.

Met with applicants to obtain information for loan applications and answer questions about processes.

H.E.B. Floresville, TX

Cashier

09/2016 - 07/2017

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers. Processed all sales transactions promptly to prevent long customer wait times.

Summary

Skills

Experience

Walgreens San Antonio, TX

Store Team Leader

12/2005 - 10/2015

Organized new stock for floor placement.

Created weekly schedules for employees.

Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.

Developed and executed store associates' coaching, training, and supervision plans.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Bayside High School Virginia Beach, VA

High School Diploma

06/1990

Norfolk State University Norfolk, VA

Some College (No Degree) in Accounting

Southern Careers Institute San Antonio, TX

Some College (No Degree) in Accounting

Education and Training

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