Miguel Hotel

Miguel L Andrade

**** **** ***, ****, ** ***** Cell#323-***-****

E-mail: ***********@**.***

Summary of Qualifications:

*Several years of top diversified experience.

*Strong background in many areas including sales, marketing, customer service, public relations, and of- fice administration.

*Internet Savvy and computer literate working with Microsoft Office Suite and other software.

*Excellent organizational, communication and interpersonal skills in multi-cultural settings.

*Results-oriented with an ability to see any assignment through to successful completion.

*Thrives in a busy fast paced working environment.

*Speaks, reads, and write Spanish.

Professional Experience:

Loews Santa Monica Beach Hotel, Concierge June 2013 to present. Assisted hotel guests with their travel itineraries in this 4-star luxury property with 347 rooms by procuring theatre and special event tick- ets as well as recommending the top restaurants in L.A and making reservations. Gave additional recom- mendations with regard to special attractions (museums, theme parks, shopping, etc.). Also, provided as- sistance in all aspects of guest relations (flight reservations, ground transportation, driving directions, lost luggage, and problem solving). Responded to all incoming email and telephone inquiries of future and in- house hotel guests.

Fairmont Hotel Santa Monica, Concierge June 2002 to May 2013. Assisted hotel guests with their travel itineraries in this 4-star luxury property with 302 rooms by procuring theatre and special event tick- ets as well as recommending the top restaurants in L.A and making reservations. Gave additional recom- mendations with regard to special attractions (museums, theme parks, shopping, etc.). Also, provided as- sistance in all aspects of guest relations (flight reservations, ground transportation, driving directions, lost luggage, and problem solving). Responded to all incoming email and telephone inquiries of future and in- house hotel guests.

Los Angeles Marriott Hotel, Chef Concierge Aug. 1987 to Nov. 2001. In charge of Concierge and Bell Staff: Made schedules and performance evaluations and counseling, guest service follow up. Assisted hotel guests with their travel itineraries in this 4-star luxury property with 469 rooms by procuring theatre and special event tickets as well as recommending the top restaurants in L.A and making reservations. Gave additional recommendations with regard to special attractions (museums, theme parks, shopping, etc.). Also, provided assistance in all aspects of guest relations (flight reservations, ground transportation, driving directions, lost luggage, and problem solving). Responded to all incoming email and telephone inquiries of future and in-house hotel guests.

Miguel L Andrade, 6321 Bear Ave, Bell, Ca 90201

Cell#323-***-****:

E-Mail: ***********@**.***

Education:

Cal State Dominguez Hills, Carson, Ca. Political Science Major extensive course work toward a BS FIDM, Los Angeles, Ca. Merchandise Marketing certificate Los Angeles Trade-Technical, Los Angeles, Ca. Accounting and Paralegal Thomas Jefferson High School, Los Angeles, Ca.

References: Available upon request

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