Natalie Risoli

**** ***** **** adoq6g@r.postjobfree.com

Broomfield, CO 80023 ` 303-***-****

Career Objective: To continue to grow in leadership and customer service, excel in continued management opportunities and to arise to challenges that can better myself and others around me.

Education:

1999-2003: Bachelor Degree in Health and Exercise Science

- Colorado State University

- Minor in Nutrition and Coaching

2008-2011: Bachelor Degree in Biology

- Metropolitan State College of Denver

- Research performed with Microbes

Work Experience:

June 2017-Present: Innovage

Business Manager

- Monitors agency functions according to company policy and procedures, code of conduct and state/federal requirements.

- Manages caregivers.

- Manages and oversees orders, licenses, and expenses.

- Works with Human Resources on recruiting potential candidates and clients. Creating several relationships with outside companies as well as talking with families.

-Works with the billing department on processing claims, revenue, accounts receivable. Billing with Medicaid, Medicare, Private pay and Long term health.

- Creates and plans events for marketing. Created PowerPoints, spreadsheets and speakers for employee opportunities and client benefits of joining the team.

- Responsible for facilitating orientation to all staff. Responsible for the education and training of direct support staff.

January 2012-January 2017: Western Orthopaedics

Clinical Manager and Coordinator

- Ensure patient records, update files, schedule appointments, and completes appropriate paperwork for insurance billing.

- Contacts and authorize MRI’s, CTSCANS, aspirations and other referrals for patients.

- Follow up on all post-surgical patients. Take measurements of Range of Motion, evaluated them for any infection and counseled patients on proper recovery. We use these measurements for continued progress with patients and for research purposes.

- Orders supplies, medical equipment and necessary material for all doctors.

- Coordinates meetings, interviews, events and appointments for doctors.

- Communicates and interacts with all patients for overall satisfaction. Perform written and verbal communication skills necessary to meet every patient needs.

- Problem solves issues that occur in the work environment with patients and co-workers.

-Possess good organization skills to perform multiple tasks.

2004-January 2012: Physiotherapy Associates Physical Therapy

Patient Accounts Representative and Administrative Assistant:

- Provide administrative/secretarial support for the clinic such as answering phones, assisting visitors and resolving a range of administrative problems and inquiries.

- Schedule and coordinate meetings, interviews, appointments and events.

- Interact with clients and customers and keep track of improvements, relationships, complaints and problems and address them in a professional manner.

- Communicate with insurance companies and administer all billing inquiries.

- Train new employees on new job duties and train them on all computer systems.

Physical Therapy Aide:

- Provide consistent care for patients in physical therapy including exercise demonstrations, ultrasounds, massage, and laser treatments.

- Develop home exercise programs for patients to increase strength and ROM and responsible for developing various critical pathways for the orthopedic patients.

- Perform market research on customer needs and requirements.

- Communicate with all patients on their plan of care and the importance of their treatment.

- Talk with Doctors on progression of treatment and write progress notes.

- Order supplies and equipment needed for the clinic on a weekly basis.

Other Skills:

-Able to establish and maintain cooperative and positive working relationships.

-Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.

-Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.

-Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

- Knowledgeable in Microsoft word, excel and outlook.

- Advanced Knowledge in medical computers systems such as Next Gen, Therapy Source and Medical Manager and different billing systems.

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