Consolidated Edison Business Analyst

SENIOR BUSINESS ANALYST

Enterprise Reporting Continuous Process Improvement Requirements Gathering and Analysis

Data Modeling Data Testing Process Flow Documentation IT Initiatives

Qualifications Summary

Proactive, analytical, and task-oriented senior business analyst, with more than 16 years of hands-on leadership experience in business systems and data analysis within the IT industry. Equipped with proven success in providing innovative technical solutions and conducting application testing and demonstrations to increase efficiency and enhance overall profitability.

Overseeing application systems, user interface, business processes, and software development life cycle;

Managing cross-functional teams in all aspects of project and program plan development, issue management, project communication, budget tracking, status reporting, and team member training;

Experience in business process mapping to define the activities of a business entity, determine responsibility for the process, to define the standards of completion of the process as well as to determine the success of a business process.

Adjusting rapidly to new and challenging situations, while working independently to meet time-sensitive deadlines within competitive settings;

Leading people throughout the development and implementation of applications and strategies that drive insights and efficiencies;

Applying excellent communication skills and the ability to convey complex information to audiences of varied backgrounds and levels in the organization; and

Utilizing Joint Application Development (JAD) and Joint Application Review (JAR) sessions for business analysis and requirements gathering

Professional Experience

bank of america, pennington, NJ may 2019–present

Merrill Guided Investing with Advisor is part of the Merrill Edge guided investing platform with over 150,000 client accounts and over $5 billion of assets under management. By accessing the program’s website, the client works with the Interactive profiling and goal setting process and financial advisors to establish their goals and objectives and select an aligned investment strategy and receive other services available in the Program.

Collaborating with Product Owners to create features/stories and prioritize items in the team’s backlog.

Engaging with Tech leads/System Engineer to write technical stories, enablers.

Work with Testers to ensure that test plans and scripts satisfy the requirements.

Collaborate with the team to refine acceptance criteria and for sizing requirements, identify gaps in the business process and dependencies on external teams.

tiaa cref, iselin, nj mar 2017–mar 2019

Led the analysis effort to build a new Robo Advisor, which is a web application for prospect users who have no relationship with TIAA. It collects the user’s current financial status, and risk tolerance using human capital valuation methods/questions, and can also integrate with Yodle (external) service to let users aggregate their external accounts.

The Robo Advisor application is enhanced with additional features that involve goals such as Home, Celebration Education, Trip & Others. DMA (Direct managed accounts) is merging with the Robo Advisor application, which is now called as DAP (Direct Acquisition Platform). DAP will basically act as funnel for DMA goals (Non retirement goals) and will help the users to determine the investment projections based on the user inputs and facilitate them in creating new DMA accounts. User will also be provided with an option to track/add/edit their goals.

Identifying critical points in the current business process flow to seamlessly embed and integrate new features for adding value to the end user’s experience.

Drawing up requirements for extending and onboarding the application to new categories of end users.

Depicted process maps to illustrate the flow of the business process, proceeding from the most macro perspective to the level of detail required to identify opportunities for improvement.

kpmg, woodcliff lake, NJ june 2015–dec 2016

Leading the analysis effort to build the next generation global risk management system that would facilitate compliance with required professional standards, including the independence standards relating to KPMG’s audit clients. The Sentinel system would consist of a set of business rules and workflows that would identify any manual pre-approval requirements for specific services and/or identify potential conflicts of interest. All proposed engagements from KPMG member firms must be entered into Sentinel to allow these rules to be applied.

Identified the relevant features in the legacy application from a business perspective that could be leveraged and upgraded in designing the new roll-out.

Worked with business partners to add as well as update existing taxonomy definition for services provided globally by member firms.

Charted process maps to graphically display steps, events and operations that constitute the business process and to help characterize the functional relationships between various inputs and outputs.

capgemini financial services global business unit, parsippany, NJ oct 2013–feb 2015

Led the UAT effort for implementing a strategic Global Claims Initiative (GCI) program designed to transform and optimize claims operations around the world. Worked effectively with off shore teams to identify areas where performance was lagging client expectations and engaged in a proactive role to provide support in improving processes and productivity to match established standards.

Client: AIG

Gathered and defined business requirements by interacting with business users and translated those requirements into functional specifications for the development team.

Assisted in translating requirements and use cases to the designers, ensuring there is a clear and concise understanding of requirements.

Identified the requirements to be tested based on review of the BRD and outlined test scenarios

Developed and conducted walkthroughs of Test Strategy and Plans to secure approval from the project team and business SMEs

Cognizant Technology Solutions, Berkeley Heights, NJ jan 2013 – june 2013

Played a lead role in supporting the discovery process to determine the existing taxonomy and metadata definitions and structures across various enterprise-wide systems within Celgene. Worked closely with a team to identify, analyze, and describe the content and apply the life cycle of content through terminology used. Systematize standard metadata framework in compliance with global metadata standards. Render support on the accelerated search and navigation while facilitating the content reuse through multiple channels.

Client: Celgene

Analyzed and effectively distinguished existing taxonomy and metadata definitions and structures across various enterprise-wide systems

Communicated high-level requirements with business users

metlife, Long Island City, NY April 2012 – dec 2012

Facilitated Agile Methodology in creating user stories to determine business needs. Forecasted innovative features and proposed recommendation to meet the needs for custom development levering the benefits that business users could derive from the SharePoint 2010 platform.

Worked in partnership with business clients in conducting testing efforts

Served as liaison between the Development and Testing teams to resolve outstanding issues

Collaborated with teams across technology, operations and business communities to collect information, perform research and summarize analysis in support of user stories.

Collaborates with stakeholders and product teams to decompose large epic stories into features and user stories that can be understood and approved by members of the development team

Marlabs Inc., South Plainfield, NJ mar 2008–feb 2012

Integrated third party systems to SharePoint 2010 by gathering requirements to produce a comprehensive project and portfolio management solution. Collaborated with project teams in developing and presenting out-of-box features, such as web parts in SharePoint 2010 to optimize user and document management services. Led and trained content editors on the transition to SharePoint 2010.

Clients: TD Ameritrade, Emergency Medical Services Corporation, Xerox and Consolidated Edison

Demonstrated expertise in creating various artifacts, including business requirements document (BRD), functional requirements document (FRD), activity diagrams and use cases, and conducted joint application development (JAD) sessions

Conducted thorough gap analysis and generated requirements traceability matrix (RTM)

Supervised various software development life cycle (SDLC) models, including Agile and Waterfall methodology

Took part in determining a single source of record for various data defined and required by the business to eliminate data duplicity and inconsistency

Contributed in data mapping; sourced data from disparate systems to the consolidated target system

Provided support to Scrum Master in eliminating impediments to the ability of the team to deliver the sprint goal by acting as a productivity buffer between the team and any destabilizing influences during the Agile Scrum Process.

Documented requirements in Epics, User Stories and Business Use cases.

Worked in partnership with the project manager, web designer, and senior system architect to conceptualize and analyze design prototype and feature functionality

BUSINESS ANALYST

iConnect Group, Reston, VA feb 2005–mar 2008

Served as a liaison between business and IT teams, responsible for preparing artifacts, including scope document and requirement work plan (RWP). Handled and ensured that all major issues and constraints of the existing business process and system were successfully determined while interdependencies were documented and traceable back to the business requirements and project charter.

Clients: Medco, Knipper and Co, ROO Media, Glaxo SmithKline and Financial Times Interactive Data

Took charge of identifying the impacted quality assurance area for testing and user role

Checked and validated the process flow, screen prints, and diagram flows to ensure accurate documentary to visually support the main flow and that the functional specification fields and values were clearly defined and were traceable back to the functional specifications

Coordinated the implementation of practices and procedures to ensure compliance of project artifacts with capability maturity model integration (CMMI) level 3 requirements

Developed and produced requirements work plan document to outline the plan for eliciting, analyzing, verifying, and documenting requirements for the sampling program

AR Systems Inc (Client: Coventry Health Care), Edison, NJ aug 2004–jan 2005

Participated in creating requirements for transmitting claims related to retail pharmacy services in accordance with the electronic data interchange (EDI) requirement standard for HIPAA. Assisted in writing test plan effort document, test improvement process, and data shakedown.

Additional Experience

STAFF ENGINEER

Pacific Energy Services, Honolulu, HI, USA oct 2003– april 2004

MARKETING EXECUTIVE

Aparna Web Services, Mumbai, India july 1999–dec 2000

Education

Master of Science in Information Systems; GPA of 3.9/4.0 2003

Hawaii Pacific University, Honolulu, HI, USA

Bachelor of Science in Electrical Engineering 2000

Fr. CRIT, Mumbai, India

Technical Skills

Requirements Gathering

Rational Requisite Pro, Rational Requisite Web, Optimal Trace 5.0

Design Tools

System Architect, Microsoft Visio, Rational Rose

Reporting

Cognos 7.x, Micro Strategy 7.1, Business Objects, Tableau 10.2

Productivity Tools

Microsoft Office, Microsoft Project, SPSS 10, SharePoint Server 2010/2013

Testing Tools

HP QTP, JIRA, Quality Center 11.0, Load Runner

Contact this candidate