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Customer Service Branch Manager

Location:
Dubai, United Arab Emirates
Salary:
10000
Posted:
September 15, 2021

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Resume:

OBJECTIVE

Seeking for a good job in the field of

• Customer service reservation

• HR Specialist

• Airport ground handling

• Secretary / Admin assistant

• Public relations

PERSONAL INFORMATION

• Name: Dalia Mohamed Ragab

• DOB:21-APR-1977

• NATIONAETY: Egyptian

• Marital Status: married

097*-*********

097**********

• adootv@r.postjobfree.com**

• email /adootv@r.postjobfree.com

• adootv@r.postjobfree.com

EDUCATION

• HR diploma from Egy Cham Academy (HRCI) 2019

• MBA 2017-2018

• University of Tanta, Egypt B.S. Accounting Department, Faculty of Commerce.

• Graduated with pass. 1994-1998

EXPERIENCE

NOW: *** AT EMIRATES AIRLINES Job Position: senior customer services consultant

(From may2010 till Dec 2019

Job duties

* Handling all reservation for new and existing booking 1. All reservation,booking and reissue tickets operations 2. Regulate the movement of customer bookings

3. Solve all the problems of customers 4. Customers complain: determining the cause of the problem selecting and explaining the best solution to solve the problem

Job description:

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. 1. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. 2. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares 3. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

4.Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only). 5.Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. Reservations and Ticketing Offices only.

1- one year at GRC Designing Factory--Dubai

AS senior customer service

1. Receive daily reports of sales representatives and evaluation 2. Submit a comprehensive report of the Director-General of the Movement of salespeople 3. Submit a comprehensive report on the number of current projects and delivery dates of projects and submitted to the Director-General

4. The work of quotations for new projects and submitted to the Director-General for approval 5. Follow-up tenders and preparing a report about

6. Open markets with companies that have projects implemented outside the State 2- one year At Golden Goal tourism Com-Dubai

AS EXECUTIVE CUSTOMERSERVICES Job

duties

1. Regulate the movement of customer bookings

2. Solve all the problems of customers

3. Contact airlines and follow the movement of low and high prices 4. Prices provide the appropriate times and appropriate inquiries of the client 5. Preparation of daily reports

6. Send and receive faxes

7.Organization agenda

8. Follow-up customer complaints

3-From Nov 2004 Till Jan2008 At Lacteal Company

AS PUBLIC RELATION MANAGER-ALEX-EGYPT

Job duties

1. Steps to prepare the import process

2. Contact with foreign companies to bring price offers through the Internet 3. The preparation of quotations

4. open A letter of documentary credits

5. Contact the Office of Customs

6. Complete the import process

7. Follow-up customer complaints

4-October 2003 till october2004at Venus International Free Zone Loading And unloading Dekheila Alexandria, Egypt

*DEPUTY HEAD OF TECHNICAL SECTOR SECRETARY Job

duties:

1. Preparation of daily reports

2. Send and receive faxes

3. Organization agenda

4. Preparation the reports of unloading of vessels 5. Preparation the Reports of shipping vessels

6. Making data show to the company visitors

7. Prepare reports shifts

8. Preparation of reports for the movement of shipping vessels 5- 21/4//1999 to 1/5/2000 at page one company for electronics - philadelphia U.S.A Starting as data entry ending as branch manager Job duties

1. Preparation of daily sales reports

2. Prepare reports stores

3. Send reports to the branch to the main

4. Follow-up customer complaints

6- 28/7/1997 to 30/3/1999 at Caesar advertisement Company Alexandria, Egypt Starting in marketing department ending as manger assistant INTERESTS

Computers and music.

Languages: -

• Arabic : mother tongue.

• English : Very fluent

Skills:-

• English: Diploma In English

• AT: The International American Institute

• Aviation airport ground handling diploma : under process

• AMADEUS COURSE: Booking Ticket from Info Tec institute

• EASYMARSCOURSE: EMIRATES AIRLINECOM

• CRISECOURSE : EMIRATES AIRLINECOM

• AIATA1A&AIATA2 AND AIATA3: EMIRATES AIRLINECOM

• GEOGAPHIC COURSE: EMIRATES AIRLINECOM

• CUSTOMER SERVICE AND SMART SELL: EMIRATES AIRLINECOM Customer service emergency course

Computer skills:-

Dos-windows- excel- PowerPoint -internet- outlook



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