Richmond Airport

ASHWIN TRIVEDI

*******@*****.*** 757-***-**** Richmond, VA 23150

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

• Guest Check-In

• Guest Services

• Information Confidentiality

• Guest communication

• Cash Handling

• Teamwork

Oct 2019 - Current

Guest Service Agent

GAT Ground Airline Support -

Richmond, VA

Greet and assist all customers in a prompt,friendly, and courteous manner in person.

Handle credit cards with accuracy and properly account for fee associated with airline close out.

Accept and process checked baggage weighing upwards to 200 lbs. and placed on conveyor belt.

Operate jetway to be placed in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

Use airline computer system to provide flight arrival and departure information, ticketing and flight boarding documents, and lost or damage documentation for

baggage.

Able to stand and work in one or more locations for up to four hours at a time.

Maintain consistent positive customer feedback.

Jun 2019 - Sep 2019

Barista

Starbucks

Take orders and make coffee, tea, and other drinks to customers specifications.

•

• Operate cash registers and credit card machines. Also provide assistance busing, resetting tables,

delivering drinks to guests, and cleaning such as

sweeping, mopping, and washing dishes.

•

Maintained regular and consistent attendance and

punctuality.

•

Mar 2013 - Jun 2019 • Maintained a good relationship with customers. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Manager

Country Farm Convenience Store -

Surry, VA

• Took payments via cash, checks and debit/credit card. Exhibited thorough knowledge of foods, beverages,

manager duties, service techniques, and customer

interactions.

•

• En- sured maintenance of proper cleanliness.

• Carefully prepared biweekly payroll.

• Managed $2000+ cash and bal- anced registers daily.

• Prepared cash and tax reports daily.

Completed daily paperwork and computer entry in a

timely manner.

•

• Purchases items weekly from different vendors.

Apr 2013 - Dec 2015

Manager

BP Gas Station - VA

Conducted performance reviews for all staff and crew members.

•

• Hired and trained new employees and set wages.

• Managed $2000+ cash and balanced registers daily.

• Prepared cash and tax reports daily.

Completed daily paperwork and computer entry in a

timely manner.

•

• Efficiently resolved problems or concerns.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and

beverage products to en- sure quality.

•

Nov 1989 - Jan 2010

Manager

Dunkin Donuts - Williamsburg, VA

Scheduled and directed staff in daily work and

assignments to maximize productivity.

•

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and

beverage products to ensure quality.

•

• Helped prepare food for opening shift and closing shift.

• Served fresh food with a smile in a timely manner. Pur- chases food and beverage items weekly from

different vendors and made deliveries at night to

different retail- ers.

•

• Hired and trained new employees and set wages.

• Carefully prepared biweekly payroll.

• Managed $3000+ cash and balanced registers daily. Automobile Engineer

Sir B.P.T.I Bhavnagar, Gujarat

EDUCATION

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