Contact Details Customer Service

PERSONAL PROFILE

AUDREY KHAMASI

Front Office

EMPLOYMENT HISTORY

I am a seasoned customer service-oriented person

with practical experience handling clientele. I am eager to learn and looking for a full-time job in

administrative roles in order to enhance my skills and gain more experience and knowledge.

CONTACT DETAILS

Mobile: 071*-***-***

Email: *******.******@*****.***

SKILLS AND ABILITIES

Customer Service

Strong communication and interpersonal skills

Fast learner

Team player

Hard working

Motivated and dedicated

PROFICIENCIES

MS Office

Interpersonal skills

Organization and planning

ERP Systems- Micros

Analytical skills

Customer Service

Google- Suite

FRONT OFFICE/CASHIER

The Smith Hotels -July 2nd to date

Welcoming of guests into the hotel.

Booking rooms for the clients and helping them

to their rooms and solving any of their problems.

Creating of event quotations and orders for

upcoming events and conferences.

Answering client calls and emails.

Clearing of pending bills in the system.

Barista

Java Coffee House - December 2016 to December 2020 Ensuring customer satisfaction through creativity

and professionalism in making various coffee items and presenting them in the best way possible to

ensure guest retention

Collaborating in the monitoring and tracking of

inventory of supplies in the branch to ensure

budgets are accurate.

Assisting in the planning and successful

hosting of various events, i.e.- Family Fun Days

Thorough document production and editing via MS

Office and Google-Suite tools ensuring accuracy in presentation i.e.- bulk communications, weekly

reports and Minutes.

Customer Service Representatives

Pishon's Events and Catering- January 2016 to October 2016

Carried out well thought-out creative concepts

that increased referrals.

Delivered exceptional customer service to

clients during various events

Effectively managed accurate budgets set out.

ACADEMIC PROFILE CORE VALUES

Dormans Coffee, Nairobi, Kenya

Intermediate Level

Customer service

Advanced Barista Skills

Reliable

Integrity

Professionalism

Accountability

Team work

Diversity

Loreto Kiambu Girls High School

Kenya Certificate of Secondary Education Class of

2015

REFERENCES

Mr Bernard Otiende

P.O. Box 4097-00200,

Kenya

Tel.: +254-*********

Email:*******.*******.*******@*****.***

Mr Edward Njoroge

P.O. Box 301**-*****

Nairobi, Kenya

Tel: +254-***-******

Email: *************@*************.***

Mr Walter Namasake

P.O Box 49217 - 00100 Nairobi,

Kenya

Tel: +254-***-******

Email: ******.********@*****.***

Contact this candidate