Customer Service Social Media

Wynetta Byrd

Houston, Tx *****• 832-***-**** •

************@*****.***

OBJECTIVE

To obtain a rewarding and challenging position

with an organization which offers growth

potential, knowledge and responsibility where my

skills, education, and abilities will further

company goals.

KEY Strengths

● Powerful telephone

skills, able to

establish

immediate trust

and confidence

● Pays close

attention to detail

● Effectively

overcome

objections to sales

in a calming and

convincing manner

● Excellent

Communication

Skills

● Service-focused

attitude

● Customer Service

● Strong work ethics

and people skills

RELEVANT SKILLS

Customer Service

• Assisted members with placing online orders

• Maintained communication with customers

• Assisted members with making payments

• Assisted members with checking order status

● Builds productive trust relationships with

customers

● Proven ability to answer customer’s questions

and give information regarding the business

procedures and policies in an exact and

customer-friendly way

● Home-Based Telephone Surveys

● Persistent, patient, and sensitive to

customer’s needs and apprehensions

● Sales for Cox cable

● Appointment setting

● Communicated with members in regards to

insurance policy

● Scheduled appointments for agents sales

● Contact Hospitals for clinical paperwork

● Contact Hospitals for discharged dates

● Outbound welcome calls

● Maintain observation and inpatient dates

● Conducted initial check in calls

● Placed office orders for material and pastries

Cook/Food Service

● Set up workstations with all needed ingredients

and cooking equipment

● Ensured great presentation by dressing dishes

before they are served

● Kept a sanitized and orderly environment in the

kitchen

● Prepared and served a variety of beverages

such as coffee, tea, and soft drinks.

● Greeted and took customer orders,

remembered special requests, and delivered

food in a timely manner.

● Managed crew

● Conducted Inventory

• MS Word, Internet

• Email, Social Media and Internet

● Scanners,Printers,Copiers

EXPERIENCE

Devoted Health

2020-2021

Randstad/Devoted Health

2019-2020

Randstad/Wellcare

2018-2019

Xerox/Acs- Houston, TX

2013-2014

Xerox/Conduent-2015-2017

Voter Consumer Research

2007-2013

Church’s Chicken

2006-2007

Mc Donald’s Restaurant

1995-2004

EDUCATION

Stanberry Home School

Completed with equivalency

1996

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