Contact Details Customer Care
Resume:
Curriculum Vitae
Dean Pretorius ID: 980**********
PERSONAL INFORMATION
FIRST NAME & SURNAME
Dean Mark Pretorius
I.D. NO
MARITAL STATUS
Single
DEPENDANTS
None
CITIZENSHIP
South Africa
LANGUAGE PROFICIENCY
English / Afrikaans
AVAILABILITY
Immediately
OWN TRANSPORT
Yes
CELL NUMBER
E-MAIL ADDRESS
****.************@*****.***
RESIDENTIAL ADDRESS:
Kempton Park
POSTAL ADDRESS:
18 Gideon Malherbe Cresent Edgmead 7441
EDUCATION
TERTIARY QUALIFICATIONS
Certificates: Other courses
Institution and year completed
Basic Skills Programme in Wine Service & Bartending
Wine making
Wine service and styles of service
Wine list and wine product knowledge
Viticulture
Classification of wines
Wines around the world
Supervise the wine store and cellar
Sensory evaluation of wine
Winemaking and wine tasting terms
Academy of Food & Beverage Management, 20
Certificates: Hospitality Industry
Institution and year completed
City & Guilds Diploma Reception Operations and Services 8067-02– (Certificate Number: ):
Cathsseta Qualification: SAQA 65830 Level 6 Diploma Reception Operations & Services: Credits 240
Safety at work
Customer service in hospitality and catering Industry
Introduction to equipment used in reception
Provide information to guest
Book accommodation for guest
Handling cash and guest accounts
Arrival & departure service
Store and handle guest property
Promote products and services to guests
Introduction to the hospitality and catering Industry
Reception office skills
Sondela Academy, C&G Centre 848383 /20…
City & Guilds Diploma in Food and Beverage Services 8066-02:
(Certificate Number:):
Cathsseta Qualification: SAQA 61596 Level 5 Nat Diploma Food & Beverage: Credits 255
Safety at work
Customer service in hospitality and catering Industry
Food and beverage service skills
Hot and cold beverage skills
Menu knowledge
Food & Beverage product knowledge
Food & Beverage principles
Handling payments
Food safety in catering
Conferencing
Set up for functions & events
Guesthouse - butler services
Sondela Academy, C&G Centre 848383 /20…
City & Guilds Diploma in Accommodation Operations and Services 8068-02
(Certificate Number:
Cathsseta Qualification: SAQA 14123 Level 5 National Diploma Accommodation Services: Credits 241
Safety at work
Customer service in hospitality and catering Industry
Accommodation services
Cleaning accommodation areas
Provide a linen service
Making a bed
Cleaning of lodge/resort and hotel facilities
Guest house management
Sondela Academy, C&G Centre 848383 /2021
City & Guilds Advance Diploma in Accommodation Operations & services 8068-03
Certificate Number:
Cathsseta Qualification: SAQA 14123 Level 5 National Diploma Accommodation Services: Credits 241
Maintain a healthy, safe & secure working environment.
Supervise Customer Services
Supervise staff training.
Principles of supervising & leading teams
Resource management in Accommodation services
Supervise Accommodation services
Maintain Accommodation services supplies.
Sondela Academy, C&G Centre
848383/2021
City & Guilds Certificate in Food Preparation & culinary arts
(Certificate Number: ):
Cathsseta Qualification: Level 2 Asst Chef skills: Credits 45
Safety at work
Introduction to nutrition
Preparation for cold presentation
Prepare & cook food by frying
Prepare, cook and finish food by braising and stewing
Prepare, cook and finish foods by boiling, poaching and steaming
Prepare, cook and finish food by baking, roasting and grilling
Introduction to basic kitchen procedures
Food Preparation and Cooking Principles
Food safety in catering
Introduction to the hospitality and catering industry
Sondela Academy, C&G Centre 848383 /2021
Sondela Events Support Process
Caring for customers
Functioning in a team
Communication in Events environments
Providing logistical support for these events
Working events
Sondela Academy 2019
Certificates: Education, Training and Development
Institution and year completed
Education training and Development
(My Certificate Number:
115753 – Conduct outcomes-based assessment
117871- Facilitate learning using a variety of given methodologies
117877- perform one - on – one training on the Job
Sondela Academy, 2021
Certificates: Business, Leadership & Management Studies
Institution and year completed
Entrepreneurial course: Starting my business.
Entrepreneurial course: Managing my business.
Entrepreneurial course: Growing my business.
Sondela Academy/2021
Personal and Professional Leadership Development Programme Level 1 & 2
Dr Albert Wort, Lekgotla Leadership & Training 2021
ILM Level 3 Leadership & Management
Sondela Academy & City & Guilds centre 848383/2020
General Certificates for Workplace Integrated Learning at Sondela
Institution and year completed
Provide First Aid - Linked to NQF 7854 (Certificate Number
Tromar EMS, 2019
Basic Fire Fighting - Linked to NQF 12484 (Certificate Number
Tromar EMS, 2019
Workplace Orientation Programme
Sondela Academy, 2019
HIGHEST SCHOOL LEVEL
School and year completed
Matric – 2016 Impak Private Home schooling National Senior Certificate
Afrikaans, Additional Language
English, Home Language
Life Orientation
Maths
Business Strudies
Tourism
CAT - Computers
Impak Home Schooling 2016.
COMPUTER LITERACY
Proficiency in these Software packages
MS Word
PowerPoint
Excel
Outlook
Learner Management system – Moodle
Unirest
POS
I’ve had training at School and in the Workplace and know my way around well.
ACIEVEMENTS AND AWARDS RECEIVED
Academic Awards:
Institution and year awarded
Awaiting Graduation October 2021
Leadership Achievements:
Sports Achievements and Awards:
Institution and year awarded
DESCRIPTION OF MYSELF
Strengths and likes
I am an enthusiastic, energetic and on the go person.
I enjoy working with people and have a passion for Hospitality Industry.
Strong work habits
I derive satisfaction from completing a job well.
Weaknesses and dislikes
A bit cautious of change, especially when it happens unexpectedly or suddenly.
PREVIOUS WORK APPOINTMENTS
POSITION:
NAME OF COMPANY
1.Front Manager
Vallyland Flamed Grilled Fishhoek
From: July 2015 To: November 2016
Reason for leaving was offered better position
2.Shelf Packer
Woolworths
From: December 2016 To: Feb 2018 Reason for leaving was offered better position
3.Sales Person
Twisp
From: Feb 2018 To: June 2018 Reason for leaving left to study at Sondela Academy
WORKPLACE EXPOSURE AND WORK EXPERIENCE
1. NAME OF COMPANY:
Sondela Nature Reserve and Resort, Bela Bela, Limpopo.
4- and 5-Star Accommodation with Country House, Private Luxury Houses, Chalets and Caravan Park.
DUTIES:
Duties - Hospitality Departments:
Worked at Sondela Reception:
oGuest relations
oReservations
oGeneral Front Office procedures
oSelling and Marketing of activities and services
oGuest accounting procedures check
oNormal administrative duties
oTelephone service – Switch Board
o Cash-ups
oHandling complaints
Team Leader in Workplace on Sondela in provisioning of Food and Beverage Services, Conferencing and Gala functions
Participated in the Sondela Event Support Process, with the hosting of several Endurance Rides, mountainbiking, classic cycling and marathon events
Worked at Accommodation Services:
oTeam Leader in Workplace at Avalon Springs & Victorian Hotel - Cleaning Service and Provisioning of Customer Care Services to booked guests
oTurn down of suites
oSupervisory functions- checking & reporting
oLaundry services
oLinen services
oChemical stores
oAdminsitrative functions
oStock control
Worked in Sondela Nature Reserve & Spa Kitchen preparing food
Reason for Leaving:
I will be completing my studies end of July 2021
Reason for Leaving:
Finish with 3 year Diploma and working
REFERENCES
Name
Position
Contact details
Reinette Mostert
Head: Academics, Sondela Academy
*********@**************.***
Contact this candidate