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Contact Details Customer Care

Location:
Cape Town, Western Cape, South Africa
Posted:
September 13, 2021

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Resume:

Curriculum Vitae

Dean Pretorius ID: 980**********

PERSONAL INFORMATION

FIRST NAME & SURNAME

Dean Mark Pretorius

I.D. NO

980**********

MARITAL STATUS

Single

DEPENDANTS

None

CITIZENSHIP

South Africa

LANGUAGE PROFICIENCY

English / Afrikaans

AVAILABILITY

Immediately

OWN TRANSPORT

Yes

CELL NUMBER

066*******

E-MAIL ADDRESS

adonx6@r.postjobfree.com

RESIDENTIAL ADDRESS:

Kempton Park

POSTAL ADDRESS:

18 Gideon Malherbe Cresent Edgmead 7441

EDUCATION

TERTIARY QUALIFICATIONS

Certificates: Other courses

Institution and year completed

Basic Skills Programme in Wine Service & Bartending

Wine making

Wine service and styles of service

Wine list and wine product knowledge

Viticulture

Classification of wines

Wines around the world

Supervise the wine store and cellar

Sensory evaluation of wine

Winemaking and wine tasting terms

Academy of Food & Beverage Management, 20

Certificates: Hospitality Industry

Institution and year completed

City & Guilds Diploma Reception Operations and Services 8067-02– (Certificate Number: ):

Cathsseta Qualification: SAQA 65830 Level 6 Diploma Reception Operations & Services: Credits 240

Safety at work

Customer service in hospitality and catering Industry

Introduction to equipment used in reception

Provide information to guest

Book accommodation for guest

Handling cash and guest accounts

Arrival & departure service

Store and handle guest property

Promote products and services to guests

Introduction to the hospitality and catering Industry

Reception office skills

Sondela Academy, C&G Centre 848383 /20…

City & Guilds Diploma in Food and Beverage Services 8066-02:

(Certificate Number:):

Cathsseta Qualification: SAQA 61596 Level 5 Nat Diploma Food & Beverage: Credits 255

Safety at work

Customer service in hospitality and catering Industry

Food and beverage service skills

Hot and cold beverage skills

Menu knowledge

Food & Beverage product knowledge

Food & Beverage principles

Handling payments

Food safety in catering

Conferencing

Set up for functions & events

Guesthouse - butler services

Sondela Academy, C&G Centre 848383 /20…

City & Guilds Diploma in Accommodation Operations and Services 8068-02

(Certificate Number:

Cathsseta Qualification: SAQA 14123 Level 5 National Diploma Accommodation Services: Credits 241

Safety at work

Customer service in hospitality and catering Industry

Accommodation services

Cleaning accommodation areas

Provide a linen service

Making a bed

Cleaning of lodge/resort and hotel facilities

Guest house management

Sondela Academy, C&G Centre 848383 /2021

City & Guilds Advance Diploma in Accommodation Operations & services 8068-03

Certificate Number:

Cathsseta Qualification: SAQA 14123 Level 5 National Diploma Accommodation Services: Credits 241

Maintain a healthy, safe & secure working environment.

Supervise Customer Services

Supervise staff training.

Principles of supervising & leading teams

Resource management in Accommodation services

Supervise Accommodation services

Maintain Accommodation services supplies.

Sondela Academy, C&G Centre

848383/2021

City & Guilds Certificate in Food Preparation & culinary arts

(Certificate Number: ):

Cathsseta Qualification: Level 2 Asst Chef skills: Credits 45

Safety at work

Introduction to nutrition

Preparation for cold presentation

Prepare & cook food by frying

Prepare, cook and finish food by braising and stewing

Prepare, cook and finish foods by boiling, poaching and steaming

Prepare, cook and finish food by baking, roasting and grilling

Introduction to basic kitchen procedures

Food Preparation and Cooking Principles

Food safety in catering

Introduction to the hospitality and catering industry

Sondela Academy, C&G Centre 848383 /2021

Sondela Events Support Process

Caring for customers

Functioning in a team

Communication in Events environments

Providing logistical support for these events

Working events

Sondela Academy 2019

Certificates: Education, Training and Development

Institution and year completed

Education training and Development

(My Certificate Number:

115753 – Conduct outcomes-based assessment

117871- Facilitate learning using a variety of given methodologies

117877- perform one - on – one training on the Job

Sondela Academy, 2021

Certificates: Business, Leadership & Management Studies

Institution and year completed

Entrepreneurial course: Starting my business.

Entrepreneurial course: Managing my business.

Entrepreneurial course: Growing my business.

Sondela Academy/2021

Personal and Professional Leadership Development Programme Level 1 & 2

Dr Albert Wort, Lekgotla Leadership & Training 2021

ILM Level 3 Leadership & Management

Sondela Academy & City & Guilds centre 848383/2020

General Certificates for Workplace Integrated Learning at Sondela

Institution and year completed

Provide First Aid - Linked to NQF 7854 (Certificate Number

Tromar EMS, 2019

Basic Fire Fighting - Linked to NQF 12484 (Certificate Number

Tromar EMS, 2019

Workplace Orientation Programme

Sondela Academy, 2019

HIGHEST SCHOOL LEVEL

School and year completed

Matric – 2016 Impak Private Home schooling National Senior Certificate

Afrikaans, Additional Language

English, Home Language

Life Orientation

Maths

Business Strudies

Tourism

CAT - Computers

Impak Home Schooling 2016.

COMPUTER LITERACY

Proficiency in these Software packages

MS Word

PowerPoint

Excel

Outlook

Learner Management system – Moodle

Unirest

POS

I’ve had training at School and in the Workplace and know my way around well.

ACIEVEMENTS AND AWARDS RECEIVED

Academic Awards:

Institution and year awarded

Awaiting Graduation October 2021

Leadership Achievements:

Sports Achievements and Awards:

Institution and year awarded

DESCRIPTION OF MYSELF

Strengths and likes

I am an enthusiastic, energetic and on the go person.

I enjoy working with people and have a passion for Hospitality Industry.

Strong work habits

I derive satisfaction from completing a job well.

Weaknesses and dislikes

A bit cautious of change, especially when it happens unexpectedly or suddenly.

PREVIOUS WORK APPOINTMENTS

POSITION:

NAME OF COMPANY

1.Front Manager

Vallyland Flamed Grilled Fishhoek

From: July 2015 To: November 2016

Reason for leaving was offered better position

2.Shelf Packer

Woolworths

From: December 2016 To: Feb 2018 Reason for leaving was offered better position

3.Sales Person

Twisp

From: Feb 2018 To: June 2018 Reason for leaving left to study at Sondela Academy

WORKPLACE EXPOSURE AND WORK EXPERIENCE

1. NAME OF COMPANY:

Sondela Nature Reserve and Resort, Bela Bela, Limpopo.

4- and 5-Star Accommodation with Country House, Private Luxury Houses, Chalets and Caravan Park.

DUTIES:

Duties - Hospitality Departments:

Worked at Sondela Reception:

oGuest relations

oReservations

oGeneral Front Office procedures

oSelling and Marketing of activities and services

oGuest accounting procedures check

oNormal administrative duties

oTelephone service – Switch Board

o Cash-ups

oHandling complaints

Team Leader in Workplace on Sondela in provisioning of Food and Beverage Services, Conferencing and Gala functions

Participated in the Sondela Event Support Process, with the hosting of several Endurance Rides, mountainbiking, classic cycling and marathon events

Worked at Accommodation Services:

oTeam Leader in Workplace at Avalon Springs & Victorian Hotel - Cleaning Service and Provisioning of Customer Care Services to booked guests

oTurn down of suites

oSupervisory functions- checking & reporting

oLaundry services

oLinen services

oChemical stores

oAdminsitrative functions

oStock control

Worked in Sondela Nature Reserve & Spa Kitchen preparing food

Reason for Leaving:

I will be completing my studies end of July 2021

Reason for Leaving:

Finish with 3 year Diploma and working

REFERENCES

Name

Position

Contact details

Reinette Mostert

Head: Academics, Sondela Academy

adonx6@r.postjobfree.com

014-***-****



Contact this candidate