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Episode 1 Customer Service

Location:
Flower Mound, TX
Salary:
75,000-90,000
Posted:
September 11, 2021

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Resume:

Wesley L. Brokaw

**** /****** ******* ****

Flower Mound, TX 75028

512-***-****

adomwk@r.postjobfree.com

Professional

Goal: A challenging position in a progressive company that allows for growth and advancement.

Experience: 4/20 to Present

Department of Insurance TEXAS – Adjuster – All Lines Issued 9-01-21

James F. Hawes Living Trust Georgetown, Texas

Independent Contractor – worked independently as needed in doing any project large or small in the clearing of approx. 800 acres of land, which included dealing with vendors, negotiating with other contractors, physical labor and overall project management.

10/18 to 3/20

Mitchell1 Texas & Louisiana

Independent Sales Representative – worked independently providing automotive repair software and repair shop solutions that simplify everyday tasks for automotive professionals. Worked directly with customers such as O’Riley’s and other small car repair shops in areas of Texas and Louisiana selling them the software ProDemand This software provided them a database of their customers with an estimator of services they provided. Customer service was key in retention of customers.

7/06 to 9/18

American Glass Professionals Houston, Texas

Co-Owner –Total responsibility for all aspects of the company. Bidding jobs, project management, drafting work plans for bid, marketing, selling, installing, cutting, measuring, and customer service. Working with customers daily to interpret their needs. During

the aftermath of Hurricane Ike in the Kemah area, worked directly with displaced people to get their homes livable again and for them to understand what their insurance polices would cover. In addition, working with the community leaders on cleanup projects in the area, even to the point of running a backhoe in the demolition of some homes.

1/98 – 06/06

The Glass and Door Company Round Rock, Texas

Owner - Total responsibility for all aspects of the company. Bidding jobs, project management, drafting work plans for bid, marketing, selling, installing, cutting, measuring, and customer service.

9/88 – 12/97

Morris Glass Company Round Rock, Texas

General Manager – Managing work force of 20 employees, scheduling workload, project management, customer relations, problem resolution, reconciliation of invoices. Other duties as assigned including being in charge in owners’ absence.

Personal

Strengths: Strong interpersonal/communication skills

Excellent work ethic

Commitment to excellence

Work well independently as well as on team projects

Ability and willingness to learn

Focus on Customer Service

Education: Department of Insurance Texas Adjuster – All Lines 9-01-2021

Certificate of Completion Texas All-Lines Adjuster Pre-Licensing Couse 8-2021

Principles of Adjuster Estimatics (Tactical Xactimate Training Live Webinar) 8-2021

Certificate of Completion Adjuster Success Method Episode 1 8-2021

Certificate of Completion Roof Adjusting 101 7-2021

Southwest School of Electronics 2/87 – 8/88

Associate Degree Major: Electronics



Contact this candidate