Colorado Springs Medical Billing, customer service, cake decorator
Resume:
Cynthia Douglas *** South Bayfield Ave
Pueblo West, CO 81007
************@*****.***
EXPERIENCE
Ford Credit, Colorado Springs, CO — Wholesale Rep
July 2011 - PRESENT
Working with car dealers all across the US to floor plan their cars or transfer vehicles to other dealers.
I complete daily reports of units which need to be paid o . I have a friendly phone voice with dealers who call to ask a range of questions about their floor plan from easy one answer to extensive research.
I notate every account after phone calls to recap what was said.Provide feedback of best practices and give ideas on process changes. Ford Credit, Colorado Springs, CO — Discounting/Funding 2008 - 2011
Worked with dealers to provide financing for customers. Set up customer accounts in the Ford Credit system Checked dealership financing paperwork to make sure all figures were correct for the customers.
Ford Credit, Colorado Springs, CO —
Collections/Titles/Customer Service
August 2001 - 2008
Made calls to customers and provided top customer service to help the customer in hard times making payments
Documented customer accounts during and after phone calls Provided top notch customer service assisting after a customer paid o unit to provide title and lien release in a timely manner Answered calls from customers and documented accounts EDSS - Colorado Springs, CO
August 2000 - August 2001
Medical billing and transcription work. Mainly work in a queue with other employees and regularly was in the top 5 of speed and accuracy. SKILLS
Type 45 - 50 WPM.
Team Player
Organization
Detail Oriented
Time Management
Active Listener
AWARDS
Several Ford Credit
Excellence Awards
Other Skills
I have been a part of several committees inside Ford Credit which were all designed to provide a more inclusive work experience from social work to LGBTQ+.
I also have experience from a company I owned for 12 years before the pandemic in the media entertainment industry with 50 college interns where I would set up interviews with music artists, host radio shows, arrange photo shoots, conduct monthly team meetings and much more. Proficient in Microsoft word with experience in spreadsheets and documents
Script writing for video segments and research and interview skills Problem solver
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