Orange Grove House Manager
Resume:
Shirley Turner
Manager
Chattanooga, TN
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Shift Supervisor
Youth Opportunity Investments, LLC - Cleveland, TN February 2019 to Present
Counselor of Youth, Supervisor of Staff
House Manager
ORANGE GROVE CENTER - Chattanooga, TN
June 2015 to February 2019
Overseer of Clients, their well being, daily living, Income, and Household. Manager
CheckSmart - Chattaooga, TN - Chattanooga, TN
July 2013 to June 2015
Responsibilities
Providing operational and administrative leadership for the branch team. Support Branch Manager in achieving business plan and sales goals by ensuring outstanding operational and administrative control, and service delivery.
Developing action plans to improve operational controls, mitigate losses, ensuring consistent customer service and a superior client experience.
Handling entire loan processing cycle; gaining experience promoting and selling services, evaluating loan applications, performing risk analysis and underwriting, making credit decisions, and administering loan closings.
Taking a proactive approach to minimizing loan losses; responsible for all aspects of past due account adjustments, including repayment of delinquent accounts, overcoming objections and finding alternatives to delinquency.
Acting as a loan underwriting officer, approve or deny consumer loans within lending authority limits and recommend credit decisions on loans over assigned credit limits to appropriate level of management.
Effectively overseeing systems administration while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Payday advances, cash checks, title loans, collections as well as marketing to continuously thrive the business. Accomplishments
Performing personnel management functions including participating in recruitment of management staff and providing training to employees regarding products, credit and delinquency decisions, difficult account problems, and servicing accounts Demonstrating great managerial skills, great customer service, great sales ability along with marketing and collections. Insurance Sales Agent
Liberty Mutual Insurance - Columbus, MS
May 2010 to September 2012
Responsibilities
Provided clients with professional advice on types of insurance to buy, and what limits to buy. Obtained quotes, provided them with their options. Worked the field seeking new customers and prospects to sell insurance policies to, assisted existing clients with claims, and may even offer other services such as financial planning, estate planning, retirement planning, and college planning. Accomplishments
Making quota and ensuring others made quota.
Great sales abilities as well as great customer service skills. Performing to the best of my ability every day. Demonstrating at all times how a professional is supposed to perform on and off duty. Commissioned Sales Associate
Sears Holdings - Columbus, MS
October 2004 to June 2007
Assist customers with their purchases, ran the cash registers. Put the freight out in all three divisions I work in. Took two Powerama courses to further educate myself in Lawn and Garden equipment as well as Sporting Goods Hardware.
Chief Inspector
Sanderson Plumbing - Columbus, MS
April 2002 to June 2004
Inspected all the other inspectors work.
Education
Associate in Computer Science
East Mississippi Community College - Mayhew, MS
August 2004 to June 2006
Skills
• Office Management (10+ years)
• Basic Math
• Customer Service
Certifications and Licenses
CPR/First Aid
June 2015
HM/DSP
June 2015
Driver's License
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