Call Centre Customer Service
Resume:
ZODWA
NKANDA
Banking skilled call agent
PROFILE
Professional Call Centre Agent with an
excellent phone manner, outstanding
interpersonal skills and first-class
customer service expertise. Proficient
in resolving and handling clients
queries, well-versed in banking systems
to provide effective and efficient call
handling duties
CONTACT
PHONE:
EMAIL: *********@*****.***
HOBBIES
Reading
Reciting poems
Jogging
cooking
EDUCATION
UNIVERSITY OF SOUTH AFRICA
2020/01/15 – Currently studying
Higher certificate in Accounting sciences
LINKED IN COURSES
2020/02/28
Financial Accounting Certificate
CHARTAL BUSINESS COLLEGE
2020/02/24
Business Certificate- skills courses
PELE-YA-PELE SECONDARY SCHOOL
2011/12/01 National Senior Certificate Grade 12
WORK EXPERIENCE
NEDBANK CONTACT CENTRE Banking skill call agent
2018/04/16–current
Maintained accurate Banking knowledge to provide informative service to clients and service excellence.
ZIO FOOD cashier
2015/12/01–2018/02/28
Operated cash register for cash, cheque and credit card transactions accurately.
SKILLS
Target driven
Proficiency
Team player
Extremly organised
Excellent customer service
SRErrrrrrrrrrrrff
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