Recent Finance Graduate

Charles Henry Flores

Charles Henry Flores LinkedIn +1-647-***-**** ************@*****.***

Education

Advanced Business Administration Diploma – Finance (3.66 GPA) Sheridan College – Pilon School of Business (September 2018 – May 2021) Objectives

A hardworking, Finance graduate seeking for an opportunity to work as a Customer Experience Associate and to support the Dundas & Mavis branch in delivering exceptional customer experience and achieve its daily business objectives. Qualifications

o Customer service experience from coop placement. o Exhibited ability to understand other perspectives through listening. o Ability to simplify complicated topics to improve customer experience. o Highly enthusiastic about learning and succeeding to be better at the role. o Ability to assist in a professional, approachable and effective manner. o Working knowledge of MS Outlook, Word and Excel. Work Experience

Parking Services Associate - Sheridan College (Co-op Placement) (January 2020 – May 2020) o Regularly monitored the Parking Office’s email to answer inquiries on time. o Collaborated with Finance in troubleshooting issues regarding student debt accounts. o Tracked and recouped 50% of the overlooked payments from Sheridan departments. o Gathered and received information needed for issuing permits. o Assisted faculty, staff, students and public by providing parking-related information. Inbound Warehouse Fulfillment Associate – Radial Inc. (February 2017 – September 2019) o Boxed, wrapped and packed merchandise in accordance with Radial’s standards. o Accurately picked items with above 90% accuracy. o Inspected inventory for defects, damages and incorrect UPCs. o Maintained cleanliness of the warehouse facility. o Followed and retained warehouse safety regulations.