Excellent customer relationship management skill

ADEKUNLE AFOLASADE DAMILOLA

*, ******** ******* ******, ***************@*****.***

K.K Bus-stop, +234**********

Sanyo,

Ibadan.

PROFFESSIONAL SUMMARY

Customer service and sales expert who is skilled in strategy, closing and relationship building. Self-directed, enthusiastic sales professional who is adept at branding, business development, marketing, public relations, sales and service. Entrepreneurial spirit with very high personal and professional goals. Solution oriented, consultative, team player adept at building and maintaining relationships.

PERSONAL DETAILS

Gender: Female

Marital Status: Single

DOB: 22nd Dec, 1994

Language: Yoruba and English

Nationality: Nigerian

CORE SKILLS

Microsoft office proficient

CRM proficient (V-tiger)

Active listening skill

Good interpersonal skill

Multi – tasking

Ability to work effectively in a team

Integrity and Honesty

Self-motivated and target-oriented

Resourceful and innovative

Highly organized, adaptable and efficient

Excellent customer relationship management skill

Critical thinking and problem-solving skill

Negotiation skill

Digital Marketing skill

WORK EXPERIENCE

HIIT PLC IBADAN- Suite B2, 90/91, Choice Plaza Challenge, Ibadan.

CUSTOMER SERVICE REPRESENTATIVE

MAY 2020-TILL DATE

Provided information to enquiries, product and services.

Respond to customer’s on tawk.to and WhatsApp

Maintain customer’s database through V-Tiger App.

Solved customer complains through first call resolution.

Responsible for feedback on customers complains.

Ensuring the correct details is captured.

Worked with the team to achieve short and long term revenue and profit growth.

Update and maintain customer information database on regular basis.

Work with sales team to ensure products are delivered before deadline.

Monitor logistic to ensure product gets to customer on time

Participated in meetings to report business prospect and status updates to management and clients.

Write bids, proposals, brochures and various other business informational letters.

Guided, trained and motivated sales team to meet or exceed the sales performance targets.

Act as team lead directing other customer care officers

Training of newly employees’ staff in the customer service department

KEY ACCOMPLISHMENT

Successfully built sustainable relationship some private schools in Oyo State to be their Certified Online ICT Trainer

Successful sign a deal with NYSC SAED to be Oluyole and Southwest Local Government Certified ICT Trainer

Increase the company’s client portfolio by 60% through aggressive marketing and business development activities

ABEOKUTA GRAMMAR SCHOOL (NYSC) - Abeokuta Ogun.

LIT-IN-ENG INTRUCTOR

Oct. 2016- Nov. 2017

• Pupils Instructor and Coach

• Liaison officer of the institute

• Certification for pupils

BRAVFORD INTL SCHL (INTERN)– Ado Ekiti, Ekiti.

LIT-IN-ENG INTRUCTOR

Feb. 2015

• Pupils Assistant Instructor and Coach

INSTITUTIONS AND QUALIFICATION

UNIVERSITY OF IBADAN, IBADAN OYO STATE. 2012 - 2016

M.A PUBLIC RELATIONS

EKITI STATE UNIVERSITY, ADO-EKITI EKITI STATE 2009 - 2011

B. ED ENGLISH EDUCATION (SECOND CLASS UPPER)

CALVARY INTL COLLEGE, FELELE, IBADAN 2002 - 2008

IBADAN OYO STATE

(SSCE CERTIFICATE)

CERTIFICATION

Certificate in Digital Marketing 2021

HOBBIES

Researching, Reading, Creative writing.

REFEREE

Available on request.

Contact this candidate