CASINO SHIFT MANAGER

LORA

**** **** ***** ** **********, Washington **270 (425) 293 – 3008 ***********@*****.***

OBJECTIVE

Dependable focused leader with strong background in administrative & clerical environments. Equipped for fast paced work changing daily needs. Proactively detect potential issues expertly resolve conflicts and patron complaints offering effective solutions to service dilemmas.

Serves customers productively with attention to detail and a hard working approach. Works well independently organized efficient always ready to go beyond basic assignments. Reliable self-driven quick learner with good computer abilities.

EXPERIENCE

Tulalip Resort Hotel Casino

Table Games Pit/Shift Manager 3/1994 – 2/2009

Customer Service, cash handling, dealt table games, consistent communication with supervisor, apprentices as well as other departments, also managing other depts. As well as worked beside security, HR, gaming agency. Oversaw & maintained compliance with policies procedures & protection. Office duties such as; faxing, answering phone, typing, filing, copying, data entry, paperwork, memos, organizing, maintained a daily shift log, calculated time & attendance, assisted with departmental budget and HR in hiring & firing of employee’s, opened and closed shift, supervised 90+ employee’s daily, oversaw that goals were given out and achieved. Analysis, problem solving, decision making, multi tasking, delegation, handled delicate situations with intoxicated and/or upset and disgruntled customer’s while maintaining composure. Accustom to handling sensitive & confidential information within the establishment also including handling disciplinary actions when directed. Diplomatic & tactful with professional and non professionals at all levels & departments. Managed all aspects of day to day operations as a manager. Computer & internet savvy. 20+ year’s gaming, clerical, office duties, customer service, and managing employee’s.

EDUCATION

G.E.D. Skagit Valley College - 1990