Management, customer service, data entry

RACHEL WARHURST 202-***-****

**** **** ***** ** ********, GA 30060 creed **************.**@*****.***

PROFILE SUMMARY

Over a decade of management/sales experience.

I rely on diligence, intuitiveness, and company metrics to ensure success.

I’m well versed in de-escalation, and offer the highest level of client/customer satisfaction.

EMPLOYMENT HISTORY

LD Management Store Manager

2017 – 2021

657 Frontage Road, Mineral Wells, WV, 26501

-Management of sales team (consisting of 5-7 associates).

-Hiring, and training of all associates, while keeping materials current.

-Responsible for ongoing diversity training of staff.

-Adherence to strict sales quotas of my own, while keeping staff accountable.

-Balancing invoices, and maintaining store cash.

-Profit and loss statements, petty cash, and building maintenance.

Logan’s Roadhouse Shift Manager (key)

2013 — 2017

1310 N. Eisenhower Rd., Beckley WV, 25801

-Supervising busy eatery, including hostesses, servers, cooks, and work release staff.

-Resolving all customer concerns, complaints, and staffing issues throughout shift..

-Responsible for LBW (alcohol) inventory and related data entry, weekly.

-Opening and closing daily operations, and balancing of credit card payments, cash payments, and all related documents.

-Ensuring safe operation of kitchen and daily prep by maintaining OSHA standards.

-Training new staff, while ensuring proper metrics are followed for all disciplinary action.

DHI Inc. Office Manager

2001 — 2011

2601 Keaton Place, Bowie MD, 20715

-Supervising daily operation of a technical documentation company, with contractors.

-Resolving client concerns on and off site, facilitating communication between home office, employees, clients, and contractors.

-Proofreading and editing an array of technical documents.

-Effectively coordinating a diverse staff, and assigning projects as necessary.

-Ensuring paychecks are correct by balancing pay hours, and shipping and receiving.

-Selling services to our existing clients, while maintaining rapport throughput many years.

Education

-Prince Georges Community College, Largo, MD

-Johns Hopkins University, Columbia MD, 2002 (Client/Server Database Programming, SQL, Visual Studio)

-

Contact this candidate