Chemical Engineering Wastewater Treatment
Resume:
Ntombenhle Zulu
************@*****.***
** ******* ******,** ********* Complex, Northriding,2162
PERSONAL STATEMENT
An energetic self-motivated individual, customer service experience. I am a hard worker, results driven and self-disciplined person who is also able to adapt to different environments. I am good at analyzing and working in teams in order to achieve desired goal targets. I am able to manage pressure and workload and very keen to build a career with new challenges.
KEY SKILLS
Technical Skills o MS Office
oBasic Administrative skills
Languages
oEnglish & IsiZulu(Fluent &
Good Writing) o Xhosa & SiSwati,
Sotho&/Tswana(Basic listener
& speaker)
Personal Attributes o Great interpersonal skills o Communication skills o Loyalty
Transferable skills o Leadership & mentoring o Customer service oriented
o Time management
EDUCATION
oMajuba Tvet college
Chemical Engineering
Plant operations theory
Mathematics
Engineering science
Water and wastewater treatment practice
Chemical plant operations
oProduction Technology NQF2
oCommunication
oProduction
oMathematics
National Senior Certificate 2012
Mathematics
Physical science
Life sciences
Computer Application Technology
English
Zulu
Life orientation
ACHIVEMENTS & LEADERSHIP
oTop junior programms (2014)
oClass representative (2012)
WORK EXPERIENCE
Lixil Africa, ITalk and O’Keefe and Swartz
oCapturing clients on CRM
oMake follow ups on clients complaints
oSolving clients queries telephonically and via email.
oUsing BOM to order stock for clients
oTaking orders from clients telephonically
oEnsuring clients retention
oConverting new clients to return
oNegotiating with clients in order for them to take the product.
.
Sell product to the client
Answering customer queries
oMaintaining customer centric focus through addressing the needs of customers and business units
oSelling the Bank products to the clients
oAnswer clients question
oHandle objections from the clients
oBe able to change features to benefit so that clients can buy.
oApplying Foundations (Enthusiasim,slow pace,relax and confidence and Active Listening.
Making outbound calls to residential and business customers regarding the Bank product
o Describe products and services o Respond to questions
oIdentify and escalate issues and challenges o Take the customer through the product information o Obtain customer information
oObtain possible customer issues or complaints o Maintain customer/potential customer data bases
oFollow up on initial contacts
oComplete records of telephonic interactions
oCompile reports summarizing the outcome of the of customer experience based on the product
oProvide customers with product and service information
oCapture new customer information o Update existing customer information o Process applications o Identify and escalate priority issues o Route calls to appropriate resource o Follow up customer calls where necessary
o Complete call logs
oRegulating the welcoming area according to the standard procedures for security reasons
PERSONAL INTERESTS
Reading Inspirational pieces Watching inspirational movies Board games Internet
surfing Socializing play Chess
REFERENCES
Lixil Africa
Victor Gericke
Customer service mananger 072*******
******.*******@*****.***
iTalk Financial solution
Brighty Ncube
.sales manager 067-***-****
O’Keefe And Swartz
Stewart Mutukumira.
.Senior Sales leader
Contact this candidate