Franchise cruise owner

Lue Ann Mouncil Koppa

*********@*****.*** 262-***-**** New Berlin, WI 53151

Summary To whom it may concern

My most recent work experience includes the ownership of a travel franchise with a revenue of million as a home- based business. A dynamic focused and results centric sales leader with documented history of driving revenue growth, delivering superior customer service and support, and continually expanding and enhancing industry expertise Area of expertise includes but not limited to outside sales- relationship building-product presentations, revenue growth-product education programs-customer support-conflict resolution-healthcare industry: pharmaceutical, medical device and biotech sectors-communication- consultative selling-program creation and administration-strategic planning- business operations. Skills Sales strategics

Bookkeeping

Task delegation

Employee development

Issue resolution

Key accounts and territory

management

Lead generation

Issue and conflict resolution

Brand management

Training & Development

Multitasking

Organizational skills

Experience Franchise Owner - Cruise Planners (New Berlin, WI) September 2012 - Current

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies. Directed implementation of strategic business plans to achieve goals and objectives.

Resolved issues quickly through meticulous research and quick decision making.

Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.

Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.

Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies. Promoted business on social media platforms to maximize brand identity and generate revenue.

Clinical Sales Specialist (contract) - Don Joy Orthopedic (DJO) (New Berlin, WI) June 2006 - January 2012

Assessed client needs and sold appropriate products. Increased brand awareness by creating and executing marketing programs encompassing trade shows, round-tables and webinars. Provided customers with exceptional research and clinical trial data to support product effectiveness and safety.

Presented D J Orthopedics products to potential clients and answered questions.

Updated internal supervisor of performance with status reports showing actions, closings and follow-up communication with customers. Researched to identify and contact sales prospects to continually build sales pipeline.

Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.

Demonstrated products at customer locations, answering questions and redirecting objections to close deals.

Education and Training Master of Science in Marketing Management Cardinal Stritch University, Milwaukee, WI

Bachelor of Science in Interpersonal Communication & Marketing Marquette University, Milwaukee, WI

Activities and Honors Member, Small Business Association (2008 - present) Member, Alumni Association Clia

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