Customer Care Service Representative
Resume:
A N G E L I C A
B A S S - H E N E R Y
**********@*****.***
Green Valley Lake, CA 92341
PROFESSIONAL SUMMARY
Diligent Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic attitude and desire to please consumers. I am also bilingual and speak fluent Spanish.
SKILLS
Client communication Problem resolution
Service upselling Customer service
Refunds processing Merchandise upselling
Brand representation Conflict resolution
Product knowledge
EXPERIENCE
Customer Service Representative, Snow Valley Resort, Jan 2021 - Mar 2021, Running Springs, CA
Addressed customer concerns and complaints, resolving issues quickly and efficiently. Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.
Implemented best practices in fostering exceptional customer care support and satisfying customers.
Responded to questions and followed up on customer interactions. Responded to customer questions and complaints and documented consumer communications.
* Sold tickets
Clerk Cashier, Rite Aid, Jun 2016 - Mar 2017, Blue Jay, CA Processed cash register transactions by inputting product costs and giving back change.
Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Assisted customers with locating items, answering questions and providing direction and service.
Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
AB
Jun 1988
Bagged and packaged customer orders and purchases. EDUCATION
High School Diploma
Downey High - Downey, CA
Graduated with honors.
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