Illinois University General Manager

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

AKIMEE YOON

**** ************ ***** ******, ** 46032, H: 317-***-**** ********@*****.*** Business-conscious individual offering over 2 years working as General Manager for membership base day spa company. Focused and enthusiastic professional offering highly effective skills in sales strategizing and employee coaching and mentoring.

Supervision and training

Performance improvements

Inventory management

Vendor relationships

Sales team development

Staff supervision

Goal setting

Schedule management

Data review

Customer experiences

Employee development

Training and coaching

Sales expertise

Customer relationship

management

Customer retention

Strategies and goals

Top talent recruiting, hiring and

retention

Team training and development

Employee scheduling

Recruiting and Hiring

04/2019 to Current General Manager

Hand And Stone Spa Carmel, IN

Designed sales and service strategies to improve revenue and retention Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets

Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management

Boosted customer base, acquiring new customers and identifying needs to deliver relevant products

Oversaw 50 staff by training, mentoring, onboarding and performance planning

Managed daily operations, including hiring, coaching and mentoring team of 50 employees

Motivated and led team members to work together to achieve targets Bachelor of Science: Marketing

Northern Illinois University Dekalb, IL

Contact this candidate