Business Analyst Financial

LINDA JONES

**** ****** ***** **., ******, Texas 77301

Phone: 936-***-****

*****@***.***

Executive Summary

Reliable financial professional with expertise in financial management, auditing, expense reporting, and budget creation. Ambitious, detail-oriented in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments. Customer service professional experience in credit card services, fraud operations and collections. Teamplayerwithexceptionallisteningandcritical thinking skills who cultivates positive customer relationships through clear and helpful communication. Employment History

Claims Supervisor Walmart Aug 2018 - Present

● Controls the unexplained loss of merchandise and improves profitability

● Coordinates, completes, and oversees job-related activities and assignments

● Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

● Manages claims and receiving operations

● Manages facility level training and execution of asset protection, safety functions, and claims and receiving procedures

E-Commerce Personal Shopper Walmart Sept 2017 – Aug 2018

● Walmart online grocery pickup associate

o Pick and Dispense the customers online grocery orders Seasonal Sales Associate Walmart Mar 2017 - Sept 2017

● Garden center cashier –

o Serviced Customers, stocked freight, cleaned and zoned area, and setup isle shelving based on company modular protocol.

Hotel Associate Best Western Plus Feb 2017 - Nov 2019

Front Desk Agent

o Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Kitchen Staff

o Responsibilities include preparing the breakfast menu, refilling snack items, and ensuring the area is kept clean and ready for the next guest to sit down.

Laundry Attendant

o Responsible for providing a constant supply of clean linens for the entire hotel

Housekeeper

o Responsibilities include changing or making the beds in the guest rooms and keeping the rooms stocked with clean cups, coffee supplies, towels and other bathroomitems. Crothall - EVS Texas Childrens Hospital Nov 2019 - Present Housekeeper

o Supported these individuals with personal hygiene, grocery shopping, meal preparation, Dusting and polishing furniture and fixtures.

o Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks. o Maintaining a clean and sanitary kitchen area.

o Making beds and changing linens.

o Vacuuming and cleaning carpets and rugs.

Direct Support Professional Integrated Life Choices, LLC Sep 2017 - Aug 2018 Caregiver

o Work with people in the Day-Hab facility who have intellectual and developmental disabilities o Supported these individuals with personal hygiene, grocery shopping, meal preparation, recreational and leisure activities

o Monitor medical records and support administration as directed Financial Analyst HP/HPE Sept 2013 - Jan 2017

o Provide financial analysis on Govt. Contract accruals and prepaid accounts o Provides systematic support to business initiatives o Supports financial policies and identifies opportunities for process improvements o Provides mentoring and training to entry level analysts o SAP NetWeaver – SAP GUI for Windows 7.30, Business Objects XI 3.1, o Business Explorer (Business Warehouse), PC COE Client, Microsoft Office 2013 Suite Business Analyst HP/HPE Mar 2012 - Sept 2013

o Enhanced customer experience through the release of accuracy, quality & timeliness delivery o Evaluated current methods, develop new strategies, and implement process improvements o Analyzed data and related transactions, and troubleshoot unresolved queries and issues o Ensured the requirements are clearly defined in awaythatitmeetsthebusinessneedsandto make sure the IT application requirements are meeting the end-user’s needs o Focused to reduce and/or eliminate rework, improve processes and increase value-add o Reduced rework and turn-around time by about 25% through headcount and process improvements.

OSG (Offline Support Group) – CSR HP/HPE May 2010 - Mar 2012 o Worked to achieve teamwideservicelevelsforansweringcustomer calls o Providing consumer resolution to ensure appropriate process standards are met and maintained o On phone diagnostics and troubleshooting, working with internal agents and external vendors o Specific responsibilities of this position include:

Partner with billing to promote programservicesandexecutenewstrategies

PerforminternalandexternalCustomertrainingasneeded

Performservicedeliveryexecution

Jr. Accountant Meadowbrook Insurance Group Oct 1999 - Feb 2009 o Audited, documented and supported litigation procedures on premiuminsuranceaccounts o Proficient in audit procedures, and ability to work within budgetary and time constraints o Managed and eliminated non-active premiumaccount o Prepared departmental budget analysis for management review o Reconciled corporate and insurance claimaccounts o Automation of unclaimed property software, performed due diligence and reported yearly filings

o Month-end close, year-end close and preparation of financial statements o Clarus, CS Stars, Pyramid, Point, Insurnet, MS Word, MS Excel Education

Baker College - Center for Graduate Studies Graduated 2013

- MBA in Accounting/Finance

University of Phoenix Graduated 2010

- Master’s in Information Systems

University of Phoenix Graduated 2008

- Bachelors of Science in Business Management and Operations

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