Customer Service Store Manager

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

TABITHA S. L.

GOMEZ

T

**** *. ********** **** ***#B1, Apt# B116, Las Vegas, NV 89104, 702-***-****, ********@*****.*** Customer Oriented, Dependable, Reliable, Hard Working, Eager to Learn Motivated Store Manager and Lead CSR skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Customer Service Team leadership Product merchandising Inventory control Customer service Employee training Customer relations Daily Paperwork Bi-Weekly Audits Weekly Schedules Stocking Ordering

Organizing

Store Manager October 2020 - September 2021

Green Valley Grocery Las Vegas, Nevada

Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.

Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.

Forecasted sales projections, inventory demand, and labor requirements to develop annual budget. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Maintained optimal employee coverage for business needs with well-prepared team schedules. Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.

Maintained store standards in merchandising, security, and visual presentation. Lead Customer Service Representative October 2014 - October 2020 Circle K Las Vegas, NV

Cultivated customer-centric atmosphere by efficiently addressing customer concerns and providing timely and accurate information.

Assisted customer service representatives to defuse escalated issues and worked directly with customers to support resolution.

Trained new customer service team members in company policies, procedures, and service delivery standards.

Addressed customer complaints with tactful communication and actionable solutions. G

EDUCATION

Coordinated daily tasks for CSR team members, and reviewed priorities with supervisor to maintain efficiency. Casino Porter February 2005 - September 2012

Main Street Hotel and Casino Las Vegas, NV

Protected cleaning staff and building users from dangerous chemicals through proper handling and storage. Minimized trash buildup with daily attention to every receptacle. Cleaned laboratory equipment such as glassware or metal instruments using solvents, brushes, rags, and power cleaning equipment.

Cleaned and polished furniture and fixtures.

Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Kept all areas clean, organized and in line with company professional standards. Front End Supervisor August 2001 - February 2005

Sam's Club Las Vegas, NV

Controlled risk by preparing drawers, counting totals, and resolving discrepancies. Optimized front end operations by setting and improving schedules and workflows. Boosted team productivity by keeping front end stocked, clean, and ready for customer demands. Served customers by processing returns and exchanges, as well as helping individuals locate desired products.

Maintained store readiness with smooth completion of opening and closing tasks. Managed team of 10+ cashiers, overseeing performance and promptly handling escalated issues. GED January 1992

Waipahu Community School, Waipahu, HI

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