Office Executive Front Desk

CURRICULAM VIATE

JIBI THOMAS

ELAVUNKAL HOUSE KANAYANKAVAYAL PO

PERUVANTHANAM, IDUKKI, KERALA

PIN: 685532

MOB: 892*******

E-MAIL: ************@*****.***

CAREER OBJECTIVE

TO SECURE A CHALLENGING POSITION IN A DECENT ORGANIZATION TO EXPAND MY KNOWLEDGE AND SKILLS.SECURE A RESPONSIBLE CAREER OPPORTUNITY TO FULLY USE MY TRAINING AND SKILLS, WHILE MAKING A MAJOR CONTRIBUTION TO THE WELFARE OF THE COMPANY

EDUCATIONAL QUALIFICATION

BHARATHIYAR UNIVERSITY

2018-2020

MBA IN HUMAN RESOURCE MANAGEMENT

ST.THOMAS COLLEGE, ERNAKULAM

MG UNIVERSITY

2015-2018

B COM TRAVEL AND TOURISM

ST.THOMAS COLLEGE, ERNAKULAM

PANJAB TECHNICAL UNIVERSITY

2012-2013

DIPLOMA IN AIRLINE TOURISM HOSPITALITY MANAGEMENT

ST.ANTONY'S SCHOOL OF MANAGEMENT STUDIES

KERALA STATE BOARD

2010-2012

HIGHER SECONDARY EDUCATION

SANTHOM INSTITUE, MUNDAKKAYAM

KERALA STATE BOARD HIGH SCHOOL EDUCATION

GOVT.HSS KANAYANKAVAYAL, IDUKKI

SKILLS

COMMUNICATION SKILLS

LEADERSHIP SKILLS

CUSTOMER HANDLING SKILLS

TIME MANAGEMENT SKILLS

DATA ENTRY

CUSTOMER SERVICE

PROBLEM SOLVING SKILLS

LANGUAGES

ENGLISH

HINDI

TAMIL

MALAYALAM

PERSONAL DETAILS

DATE OF BIRTH : 28-04-1995

MARITAL STATUS : SINGLE

SEX : MALE

BLOOD GROUP : O+

HOBBIES

MUSIC, MOVIES, PHOTOGRAPHY

EXPERIENCE

HOTEL CLASSIC ERNAKULAM AS FRONT OFFICE EXECUTIVE 2015 – 2020 DUTIES & RESPONSIBILITIES

MAINTAINED AN UPDATED DATABASE OF GUEST CHECK-INS CHECKOUTS

REVIEWED DAILY LISTINGS OF RESERVATIONS TO LOOK FOR AND CORRECT BOOKING ERRORS

HANDLED GUEST ACCOUNTS

COORDINATING GUEST SERVICE

ENSURING GUEST SATISFACTION

MAINTAINED ADMINISTRATION AND OPERATION RECORDS

MANAGED MULTIPLE PHONE LINES WHILE ATTENDING TO GUEST ISSUES

RESPONDED TO GUEST COMPLAINTS IN A PROFFESSIONAL COURTEOUS MANNER

TRACKED STAFF SCHEDULES AND CALLED FOR OUTSIDE MAINTENANCE AS NEEDED

COORDINATED WITH OTHER STAFFING DEPARTMENTS TO ENSURE SOLID GUEST RELATIONS

MANAGED FRONT DESK OPERATIONS

DECLARATION

THE ABOVE MENTIONED INFORMATION IS TRUE AND CURRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF.MY STRENGTH IS MY CONFIDENCE IF I AM SELECTED AND GIVEN A CHANCE TO SERVE IN YOUR ESTEEMED ORGANIZATION, I WILL TRY MY BEST TO THE SUCCESS OF THE ORGANIZATION.

YOURS FAITHFULLY

JIBI THOMAS

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