Medical Billing Customer Service
Resume:
Cheron Brown
Parkersburg, WV *****
*********@*****.***
I have references contact information available which it is requested. None are former bosses but they have all known me 20+ years and my professional training and employment past. Authorized to work in the US for any employer
Work Experience
Cashier
EDJ Operation Holdings Company LLC - Parkersburg, WV June 2019 to Present
1. Balance safe and cash draw with substantial amount of cash at the beginning and end of every shift. 2. Pull previous day report and compile previous days shift balance sheets/ take a picture of it/ and text to appropriate members of management.
3. Reach calls from other 3 locations that they are up and running with no issues by open time or if not, I have to 1st call to see if they just hadn’t called yet or if not at work and location isn’t open. Then I have to track down who is supposed to be there or get another employee there to open. 4. Give access to the players into the location, check everyone’s ID for minimum age requirement, give customers change, get them a drink or snack if they want, cash in lottery machine vouchers when they cash out, check on players every 10-15 minutes and make sure they have what they need. 5. Answer the phone, monitor video surveillance cameras all the time, wash cups players use, keep a count of number of players that are playing every 30 mins, keep beer count ledger, clean machines between players, keep counters and bathrooms clean, stock all snacks and all paper products, fix any error problems with the machines, and at end of shift do your shift change paperwork and balance it then transfer you totals over to daily balance sheet for location and make sure it balances with previous shift
Household manager and mom
Self-Employed - Parkersburg, WV
February 2003 to Present
Successfully raised two wonderful children (now teenagers). I am now ready to begin a new career and the next chapter in my life.
Team Member
Tim Horton's Coffee - Parkersburg, WV
October 2018 to December 2018
I accepted a short term position at this coffee café through the holidays. As a Team Member, I:
• Learned all required tasks quickly and developed strategies to maximize performance;
• Manned the drive-through window and assisted customers with order selection;
• Accurately processed cash, debit, and credit sales transactions, providing correct change and obtaining signatures as required;
• Stocked, replenished, and rotated inventory on a regular basis;
• Maintained a neat, clean, work environment and a showroom with current product displays;
• Completed all tasks timely, efficiently, and based on store policies;
• Answered customers' questions and addressed any concerns expressed by customers;
• Drove company success by serving as an example for peers to complete jobs quickly and efficiently; and
• Performed other duties as requested by management. Cashier/Customer Care Associate
Teagarden Treasure's - Hundred, WV
August 2011 to May 2012
Worked at this small Thrift Store during the school year to assist the Owner who was working a second job. On each day worked, I:
• Opened and closed the store;
• Counted and balanced the drawer at the beginning and end of each shift;
• Provided customer service to store visitors to ensure an excellent shopping experience;
• Assisted with Inventory stocking and merchandising; and,
• Maintained a safe, clean, work environment.
Telephone Service Rep, Supervisor, Manager, Project Manager, and Corporate Millennium Teleservices - Parkersburg, WV
November 1998 to February 2003
Trainer
During my tenure with this e-marketing and direct marketing solutions company, I received multiple promotions based on my success in each of the positions held. While employed with Millennium, I:
• Handled inbound/outbound calls as a member of the Call Center team.
• Started, stopped, and rolled over calling lists through an automatic dialer;
• Mastered Call Center tasks and achieved high sales volumes;
• Trained new hires and managers;
• Monitored live phone call sessions for quality control, including staff feedback and training purposes;
• Supervised staff and provided feedback on individual actions, behaviors, and customer interactions;
• Provided continuous evaluation of programs to ensure operations were in line with established corporate missions and parameters;
• Managed, evaluated, and provided oversight of on-going programs to determine areas of improvement needed, as well as processes working well that could be extended to other projects or programs.
Education
National Registered Certified Medical Assistant in Successfully completed certification and clinical hours; finished in the top 10 of the class. Courses completed: Anatomy, Medical Terminology, Word Processing, Medical Assisting I/II, Pharmacology, Business Communications, medical Billing and ICD Coding, and Physiology.
OIC Training Academy - Fairmont, WV
Skills
Microsoft Office Products (Word, Excel) Quickbooks, Sales Techniques, Medical Terminology, Research/ Use of Internet, Quality Control, Regulatory vand Policy Compliance, Excellent Communicatot, Custer Service Expert, Skills with Problem Resolutolion, Responsible, Reliable, Motivated, Energetic, Effectivr Trainer and Mentor, Innovative, Creative Thinker, High Performer with Minimal Supervision Needed, Bookkeeping Experience, Payroll Experience, Fax, Data Entry, Setting Appointment, Multitasking, Management Experience, Quick Learner with Ability to Retain Knowledge, and Dependable., Customer Service, Typing, Food Service, Fast Food, Call Center, Data Entry, Sales Experience, Office Experience Assessments
Call Center Customer Service — Highly Proficient
August 2019
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_assignment/vrtmt-bukon2dvog Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/bql6kwceqofsb8-1 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Highly skilled professionals with 9+ years in Customer Service experience, including 4+ in Call Center Operations, seeking either a telemarking position or a career in a Customer Service, Call Center Operations, Data Entry, Receptionist, or similar positions in Parkersburg WV area or Work from Home. My goal is to provide outstanding customer service to attract and retain customers, resulting in increased sales, efficiencies, and revenue.
Contact this candidate