Support Engineer Service Associate

JAYASREE.M

********@*****.***

+919*********

CARREER OBJECTIVE

•Seeking an opportunity which allows me to apply my technical skills, education, and personal enthusiasm towards detail, sustainability, and creativity.

•To hold a challenging position and implement innovative ideas in an organization that provides a platform for knowledge enrichment and career growth.

EDUCATION BACKGROUND

•Bachelor of Engineering- Aeronautical Engineering (2011-2015) – 66%

Tagore Engineering College, Chennai, Tamil Nadu

•Higher Secondary School Examination (2010-2011) – 86%

Al-Ameen Matriculation Higher Secondary School, Erode.

•Secondary School Certificate Examination (2008-2009) – 79%

S.P.B Matriculation Higher Secondary School, Erode

STRENGTHS

•Problem solving skills

•Critical thinking

•Punctuality

•Creativity

COMPUTER PROFICIENCY

•Microsoft Office (Word, Excel, Powerpoint, Outlook, Onenote, Access)

•Google Drive (Docs, Slides, Sheets, Forms)

•Spreadsheets (Excel basics, Google sheets, Open office)

•E-mail communication

PERSONAL PROFILE

Date of Birth : 14-March-1994

E-mail address : ********@*****.***

Contact number : 915-***-****

Alternate Mobile number : 984*******

Address:

AP-5, Plot no: 89, 3rd cross street,

Jasraj Nagar, Pudhupakkam, (vandalur to kelambakkam road)

Chennai - 603103.

Languages Known : English, Tamil

Current CTC: INR 264,181/-

WORK EXPERIENCE

1. Sutherland

•Worked as a Customer Service Associate in Sutherland (Aug, 2018 – Jan, 2020) for Amazon process – Email and Chat support

•Analyzed the issues of the customers & provided the appropriate solution.

•Addressed the customer’s queries and requests within the established time frame & maintained a service level timelines and quality metrics.

•Took follow up action in respect of customer queries, requests & complaints and ensured the effective closure of the issue.

2. CSS Corp

•Worked as a Technical support Engineer in CSS Corp (Apr, 2020 – present) for Activision process – Gaming support

•Responded to player’s queries and issues with the appropriate responses maintained with a standard etiquette.

•Researched for the appropriate information through various resources (our game’s official websites and channels)

•Escalated the cases which needed an attention from higher level team to resolve the player’s issues.

DECLARATION

I solemnly declare that all the information stated in this resume are true, correct and complete to the best of my belief and knowledge.

Your's Sincerely,

(Jayasree.M)

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