Medical Assistant Laboratory

JENIFER ORTIZ

*** ******* **, ********, ** ***** 863-***-**** **********.*@*****.***

Objective

Seeking a position in Customer Service/Sales that allows me to maximize my 20+ years of customer resolution, customer retention, sales, and leadership experience. Education

MEDICAL ASSISTANT MARCH 2009 ULTIMATE MEDICAL ACADEMY

· Major: Medical/Clinical/Laboratory Assistant

· Awards: Student of the Term, Star Award four times

· Graduated with a 4.0 and high honors

Skills & Abilities

● REPUTATION FOR ACCURACY AND THE ABILITY TO WORK WELL UNDER PRESSURE

● PROVEN ABILITY TO DEVELOP STRONG CUSTOMER AND TEAM RAPPORT

● ABILITY TO USE MULTI-LINE PHONE SYSTEM AND EXPERIENCE WITH KEYBOARDING AT SPEEDS OF 40 WPM ON AVERAGE

● EXPERIENCE WITH TRAINING AND SCHEDULING DIVERSE GROUPS OF UP TO 6 EMPLOYEES AT ANY GIVEN TIME

Experience

● ACCOUNTS MANAGER FORECLOSURES DAILY 2018-2020

● MADE INITIAL CONTACT TO POTENTIAL CLIENTS AND SOLD OFF MARKET REAL ESTATE LEADS BY PHONE

● HANDLED ALL RENEWALS AND ACCOUNT UPDATES

● COMMENDED BY MANAGEMENT IN HANDLING ANY CONCERNS AND IN MY CS SKILLS

● SAHM CAREER PAUSE 2012-2018

● CARED FOR AND HOMESCHOOLED 2 CHILDREN

● MANAGED HOUSEHOLD BUDGET

● PERFORMED HOUSEKEEPING AND MAINTENANCE WORK

● MEAL PLANNED, COOKED AND RAN ERRANDS

● PROSPECT DEVELOPMENT AGENT COADVANTAGE 2010-2012

● SPOKE WITH SEVENTY-FIVE CUSTOMERS/CLIENTS DAILY ON AVERAGE

● WAS ABLE TO RECEIVE BONUSES FOR EXCEEDING PRODUCTIVITY GOALS

● COMMENDED BY MANAGEMENT FOR CONSISTENT QUALITY CONTROL

● DEVELOPED RAPPORT WITH OUTSIDE VENDORS

● STORE MANAGER INSTANT TAX SERVICES 2010-2011

● TRAINING AND SCHEDULING EMPLOYEES

● PREPARING TAXES FOR HUNDREDS OF CUSTOMERS USING VARIOUS SOFTWARE AND TOOLS

● SUPERVISING AND CHECKING ACCURACY OF EVERY RETURN PREPARED BY MY EMPLOYEES

● HANDLING CASH TRANSACTIONS AS WELL AS PRINTING AND DISTRIBUTING CHECKS

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