Customer Service Manager

PRATIK S. KOKATE

**/*** ******* *****, *** Bhavani Mata Road, Amboli, Andheri (West), Mumbai-400 058

Email : ***************@*****.*** (Mobile-966**-***** / 977**-*****)

Objective:

To attain a challenging position in a growth-oriented dynamic organization that can provide opportunities to use and enhance my skills, especially in F & B personnel by achieving customer relationship with satisfaction, where I would like to specialize.

Hard Skills:

Using word processors and spreadsheets (eg. MS Word & Excel)

Shorthand (English typing with speed 30 wpm)

Awareness of the proper hygiene standards are maintained within the outlet.

Awareness of quality control policies in the stores

Maintaining day-to-day records in customer service & reports

Doing / Receiving satisfactory feedback from the customers

Self-improvement on the day to day working style.

Soft Skills:

High level of dedication & self-motivation

Strong interpersonal communication skills

Efficient team work

Well organized

Proactive

Systematic

Experience:

1)January 2006 To November 2009 (3 Years) at Server: EDI/ Enhance Fine Dine Restaurant (Pizza Hut – Juhu).

Designation : Shift Manager

Details of activities I handle:

Serving the in house customers with their respective orders.

Ensuring proper hygiene standards are maintained within the outlet.

Taking customer feedbacks & improve upon the drawbacks of the same.

2)December 2009 to November 2010 (1 Year) at The Little Food

Designation: Operation Manager

Organizing events & successfully handling them.

Prepare & assign daily targets to respective in-house executives.

Ensuring quality control is ensured in the store.

Performed marketing, sales, advertising & customer service.

Meeting on the set targets on a daily basis.

3)December 2010 to November 2015 (5 Years) at Jubiliant Foodworks-Domino's Pizza. (Seven Bunglow – Andheri West)

Designation : Assistant Manager

Performed marketing, sales, advertising, & customer service activities on a daily basis.

Primary responsibilities included managing day-to-day operations and payroll, maintaining excellent working relationships with local community, police and citizens, ordering food, beverages and supplies, & maintaining strong relationships with vendors.

Assisted in marketing & merchandising of restaurant services.

Recommended effective marketing strategies to expand market presence & increase revenues & profitability of the organization.

4)Currently working in International Airport, Mumbai T2 – Lite Bite Foods & Travels (December 2015 to till the date)

Designation: Manager

Inventory & Stock Ordering

Guest care / service handling

Audit analysis report checking

Preparation of Sales comparison data

Quality audit report checking

Weekly Food cost analysis report

Monthly Profit & Loss report making

Daily service report & Chemical checking report

Education Qualification:

S.Y.B.Com, University of Mumbai, April 2006

Personal Details:

Date of Birth: February 21, 1988

Marital Status: Married

Language Known: English, Hindi & Marathi.

Notice Period:

3 Months

Pratik S. Kokate

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