PROFILE

Talented and enthusiastic senior beauty consultant with 5 years of experience. Familiar with all aspects of the cosmetics industry, from products to treatments. Great with customers, comfortable with sales and general customer guidance, as well able to understand and anticipate customer’s needs. I am fully confident to develop solutions & recommendations those will exceed a customer’s expectations.

WORK EXPERIENCE - Role & Responsibility

Store in Charge & Beauty Advisor 2020 - 2021 NEW YORK, USA

•Greet customers in a professional, timely and engaging manner,

•Inspire the customer by making a connection and demonstrating products and techniques to create a lasting positive impression,

•Utilize customer service techniques and professional selling skills to achieve personal and team productivity goals,

•Generate marketing initiatives to market specific products to customers and involve audiences with samples, testers, and demonstrations

•Attended seminar and trainings to be up-to-date in product knowledge and market trend,

•Train and assist my team members to increase their competency levels,

•Involved in team work to boost the sales beyond target,

•Follow standards of dress code and personal appearance,

•Be inspired by team members.

•Maintain a professional store environment ensuring excellent store appearance,

•Maintain high standards of merchandising and coordinating special promotional activities as assigned,

•Ensure that the store meets and exceeds sales goals,

•Manage daily roster in my department,

•Prepare shift report, put the sales cash in the safe and smooth handover to the next shift,

•Ensure safety and shortage prevention initiatives are executed,

•Deal with all issues that arise from staff / customers (complaints, grievance etc.)

Brands, I work with mostly!

NICKA K – New York

ABSOLUTE – New York

NYX Cosmetics

Christian Dior

KISS Cosmetics

Beauty Consultant 2019 - 2020 NEW JERSEY, USA

•Welcome each guest while offering a superior customer experience.

•Created and maintained relationships and loyalty with customers through personal interaction

•Create and initiate positive interaction with recurring or occasional customers

•Provide information about products (Flat Iron, Electric Brushes etc.) with their features and benefits to customers.

•Build relationships with customers to create a loyal client base to help support sale efforts, ensure team compliance, and assess customer needs accordingly.

•Provide innovative ideas that help shape the look of the department and customer interactions.

•Perform daily department tasks including stocking, re-merchandising, displaying, pricing, merchandise transfers and cleaning

•Order depleted merchandise

•Replenish stock / Take inventory

•Achieve sale goals and new account goals.

Fly Dubai 2009 – 2015 Dubai UAE

As, Cabin Crew - 2011 to 2015

As, Airport Ticketing Executive - 2010 to 2011

Airport Excess Baggage Leader - 2009 to 2010

EDUCATION

•Bachelor of Business Administration, Cartage University

•Diploma in Computer Application, MS Office application including Excel, Word, Power Point and exposure to internet related area

•Certificate in Tourism and Travel Agency, Mediterranean Institute of Tourism

•Certificate Italian Language, Dante Alighieri Italian Institute

•Certificate Business communication, Oscar Institute

CERTIFICATE OF CUSTOMER SERVICE

•Certificate of team leadership,

•Certificate in Quality Customer Service Excellence,

•Certificate Conflict Resolution,

•Certificate in Quality Customer Service,

•Certificate of Completion Receiving Feedback and Criticism,

•Certificate of Completion Work Place Conflict,

•Certificate of Completion Speak with Confidence, British Council

CERTIFICATE OF BEAUTY

•Certificate of Completion Make Up Basic, UAE Dubai

•Diploma Eye Lash Extensions Application British Beauty Academy, London

•Diploma Spray Tan Application British Beauty Academy, London

•Certificate Nail Spa Kontar Beauty Training Center, Dubai

DRIVING LICENCE

•Dubai – United Arab Emirates

•New York – United State of America

•International Driving Permit

Note: have personal vehicle to facilitate movement for sales and promotion.

SKILLS

Social Media

•Building brand awareness campaign,

•Social media advertisement i.e. Facebook, Instagram, LinkedIn.

•Imitate direct sales,

LANGUAGES

ENGLISH

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FRENCH

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ARABIC

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ITALIAN

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