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Calamba Muntinlupa

Los Banos, Laguna, Philippines
August 29, 2021

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Karen C. Schundelmeier Diamond St. Ext., Umali Subd., Los Baños, Laguna 092*-*******


To be employed and be able to apply my knowledge, talent and skills,

And also to be part of a prestigious organization where my qualifications could be

a value to its goals and objectives while developing my capabilities,

Potentials and contributions for my personal growth and development.


HSBC Electronic data processing phils.

Alabang Muntinlupa Metro Manila

Everyday Banking Associate

Dec 2018 up to present

Duties and Responsibilities

In-house voice, Assisting customers based in the UK with their everyday banking needs such as online / mobile banking, sending payments, set up standing orders, closing of accounts, loan inquiries, raising disputes and check transactions

BDO Bank

Alabang Muntinlupa Metro Manila

Junior Assistant Manager

Feb 2018 - Aug 2018

Duties and Responsibilities

in-house voice Assisting customers with their banking concerns such as,

Online banking, BDO rewards card, loans, withdrawal disputes, lost/stolen cards.

Telstra powered by Teletech

9th Flr. 5-Ecom Bdlg., SM Mall of Asia Complex, Pasay City

Technical Support

November 2014 - August 2017

Duties and Responsibilities

Provides technical support to users by answering questions and troubleshooting

Internet and connection issues for ADSL, CABLE, WIRELESS and NBN (fibre optic)


Robinsons Sta. Rosa Laguna

Customer Service Representative (Credit Management)

March 2013 – September 2013

Duties and Responsibilities

Fulfills requests by clarifying desired information such as processing credit card payments, payment extensions and lifting the barring/ restrictions on customers account.

Community Cable Vision Corporation

Lopez Ave., Los Baños, Laguna

Customer Relations Staff

February 2012 – February 2013

Duties and Responsibilities

Serves customers by determining requirements, answering inquiries, such as accepting payments and contact the field technician to reconnect the service if disconnected.

Marketing initiative to expand its market and subscribers.

Odyssey Music & Video

SM City Calamba

Store Supervisor

June 2011 – November 2011

Duties and Responsibilities

Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.

Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures. Controls expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions. Provides quality service by enforcing quality and customer service standards. Conducts End of Day Report using POS system and monthly sales report and forecasting.

Nittetsu Micrometal Corp. Philippines

FPIP, Sto. Tomas, Batangas

Sales Staff

January 2011 – June 2011

Duties and Responsibilities

Responsible in doing PEZA processing before dispatching to shipment.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Contributes to team effort by accomplishing related results as needed.

Telecommand Business Solutions

Lopez Ave., Los Baños, Laguna

Customer Service Representative

July 2009 – August 2010

Duties and Responsibilities

Conduct consumers health survey among household

To offer end users in buying high end vacuum cleaner who has breathing problems

Metropolitan Bank and Trust Company

National Hi-way, Los Baños, Laguna

Money Sorter / Teller

May 2006 – October 2006

Duties and Responsibilities

Cash Handling and counting and balance the cash flow at the end of the day

Provide excellent customer service and answer inquiries

Educational Background

Bachelor of Science in Commerce major in Marketing

Colegio de San Juan de Letran

Brgy. Bucal, Calamba, Laguna

College Graduate

Personal Details

Age: 37 yrs old

Date of Birth: July 14, 1983

Gender: Female

Marital Status: Single

Height: 5’2”

SSS #: 04-1313386-5

TIN No.: 237-379-530

Character References

Angela Redondo

Sales Specialist

Slide Genius Interactive.


Joart Espinoza

Supervisor, Customer Service

Collins Aerospace Philippines.


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