JESSICA G. WHEELER

092********

adoe2a@r.postjobfree.com

hotel

Providing assistance for Internal Guest - 3,000 in house colleagues in Atlantis Management and Staff Accommodation.

Supporting Employee Housing Management through consistent and accurate reporting system.

Maintaining the accuracy of office files.

Supporting all aspects of employee housing administration and operation including room allocation, transfer, departure and welfare necessities of Atlantis The Palm colleagues

Provide support to the Employee Housekeeping Department.

First hand recipient of staff complaints regarding accommodation.

Responsible and Coordinating with Finance / Payroll for updating all the Salary Deduction for

Room rental, Room Upgrade fee and Maintenance Fee/ Internal Cross charges

Empowered to make decisions in the absence of Accommodation Manager.

Responsible for allocation & preparing arrival pack for all the colleagues who are moving

from International City to the new accommodation of Atlantis.

Responsible of updating the records of departures, abscond and promoted colleagues.

Allocate Rooms and organizes arrival packs

Responsible of receiving 200 pre-opening colleagues per day

Pre-opening and responsible of setting up the accommodation & Accommodation office

and sorting out the keys

Objective

To be an integral part of a hive of industry where my extensive experiences will allow me to continuously progress and create a tremendous contribution in delivering outstanding customer satisfaction who goes above and beyond basic tasks and take on multiple projects at one whilst aiming to achieve the organizationa's overall goals.

Employment History

Position: Assistant Manager – Talent Acquisition

Company: Atlantis,The Palm – Dubai, UAE

Sept. 2019 – July 23, 2020

Duties

Communicate and provide updates to candidates.

Support Talent Acquisition Manager.

Prepare offer letters and contracts as directed

Ensure pre-hire forms (employment application & background check, as necessary) are Completed and reviewed.

Process new hires in RAMCO system to ensure accurate on-boarding

Maintain departmental database and related records, including candidate applications and Interview files.

Ensures that required documentation arising from the on boarding process is completed

Prepares all job offer documents for New Hires.

Initiating Onboarding for the new hire colleagues. Position: Officer HR – Employee Residences

Company: Atlantis,The Palm – Dubai, UAE

August 2008 to Sept. 2019

Duties:

Position: Accommodation Administrator – Colleague Accommodation Company: Jumeirah Group – Dubai, UAE

July 2003 to July 2008

Duties:

Administering the room allocation of colleagues’ arrival within the company which includes all Jumeirah properties in UAE.

Providing guest service for 6,000 in house colleagues in Al Quoz staff accommodation.

Supporting Employee Housing Management through consistent and accurate reporting system.

Maintaining the accuracy of office files.

Supporting all aspects of employee housing administration and operation including room allocation, transfer, departure and welfare necessities of Jumeirah colleagues

Responsible in scheduling staff for training and support to their development.

Supervision of Housekeeping Team Leaders

First hand recipient of staff complaints regarding accommodation.

Responsible in key administrational software like Time check attendance system, ADACO purchasing system and Jumeirah intranet team sites.

Responsible for updating all the records.

Accountable for vacation planning of 40 junior staff and manning consistency.

Empowered to make decisions in the absence of Accommodation Manager. Position: Guest Service Assistant – Service One

Company: The Jumeirah Beach Hotel – Dubai, UAE

June 2002 to July 2003

Duties:

Providing five star services to the internal and external guests.

Accepts and records all requests received on the Service One Hotline system.

Providing relevant and accurate report to several departments using the internal network system.

Administering hotel systems on Microsoft access application.

Updating preference list of guest record in Fidelio hotel information system.

Ensures accurate and efficient delivery of every guest request

Ensuring guest satisfaction.

Providing general information regarding the and Jumeirah companies.

Handling guest complaints.

Position: Room Service Sales Agent

Company: The Jumeirah Beach Hotel – Dubai, UAE

June 1998 to June 2002

Duties:

Taking in room guests Food and Beverage requirement during their stay.

Providing accurate product knowledge to guests.

Providing updated product knowledge to guest and supporting departmental revenue through up selling.

Effective communication with hotel guests in terms available hotel products.

Ensuring excellent guest service.

Maintaining office files.

Responsibility in cashiering duties using Remanco cash point system. Position: Sports Bar Receptionist

Company: The Jumeirah Beach Hotel – Dubai, UAE

December 1997 to June 1998

Duties:

Responsible for greeting the guest and providing assistance at all times.

Responsible for updating the records of the members.

Promoting the special events of the outlet.

Providing assistance in flight requests like confirmation, validation and rebooking of guest flight tickets.

Providing guest service including F&B room service, information assistance and activities coordinator.

Carry out show around upon guest check –in.

Responsible of Villa assigned.

(BS) Bachelor of Science, major in Biology 1995

Southwestern University, Cebu, Philippines

Position: Butler

Company: Plantation Bay Hotel – Mactan, Cebu, Philippines April 1996 to October 1997

Duties:

Special Achievements

Nominated as Legend award – Atlantis Hotel

Completed the Taking the Lead Training – Atlantis Hotel

Nominated as Employee of the month - Jumeirah Group

Certificate of Basic Arabic Language - The Jumeirah Beach Hotel

Nominated as Employee of the month - The Jumeirah Beach Hotel

Awarded as Best Employee of the month - The Jumeirah Beach Hotel Education

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