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Receptionist

Location:
Tampa, FL
Posted:
August 26, 2021

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Resume:

Allondrae Jones

***** E **rd Ave, Tampa, FL ****** Phone: 404-***-****

E-Mail: adodwf@r.postjobfree.com

Key Qualifications

•Extremely skilled in word processing and accounting software

•Excellent oral and written communication skills

•Expertise in spreadsheets and PowerPoint presentation creation

•Multi-task with attention to detail

•Professionalism while providing administrative and clerical support

•Exhibit exceptional Customer Service relations

•Organized, Dependable, Skilled, Punctual

EXPERIENCE:

One Touch Direct- Tampa, FL 2021

Customer Service Rep

•Conferred with customers via phone, or in person to provide information about products or services. Took or entered orders, canceled accounts, and obtained details of complaints. Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments and actions taken. Checked to insure that appropriate changes were made to accounts, resolved customer’s problems, referred unresolved customer grievances to designated departments for further investigation. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Florida Power and Light/Apex Systems - Jupiter, FL 2017-2019

Customer Service Rep/ Dispatching

•Conferred with customers via phone, or in person to provide information about products or services. Took or entered orders, canceled accounts, and obtained details of complaints. Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments and actions taken. Checked to insure that appropriate changes were made to accounts, resolved customer’s problems, referred unresolved customer grievances to designated departments for further investigation. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Quiet Waters Assisted Living, Ft. Myers, FL 2014-2016

Care Giver

•Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Bathe patients. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert

Space Designs, West Palm Beach, FL 334**-****-****

Clerical Support

•Screened calls, made travel arrangements, scheduled and logged business meetings. Prepared reports and recorded financial data. Trained and supervised other support staff, and customer relations. Worked well with all levels of internal management and staff, as well as outside clients and vendors to establish positive rapport. Filled customer orders. Answered customer questions concerning their products, service and orders. Input data into computer. Updated customer accounts with personal info. Took payments for services and logged billing information.

EDUCATION AND TRAINING:

Fort Myers Senior High School, Ft. Myers, FL May 2000- High School Diploma

Academy of Nursing, West Palm Beach, FL 2017-2018- Working Towards Nursing Degree

Dental Assistant Training School, Ft. Myers, FL 2006-Dental Assistance Certificate

Southwest Florida College Ft. Myers, FL Aug. 2001-Jan. 2003- Medical Assistant; 38 credit hrs. earned

REFERENCES: REFERENCES:

Alice Bellamy- HR Specialist- Quiet Waters Assisted Living- 863-***-****

Brieta Mitchell- Pharmacy Representative- Miami University Hospital- 305-***-****

Alicia Harris-Olander- Contract Manger- FEMA- 561-***-****

John Edwards- Recruiter at Apex Systems- 954-***-****

Reginald Burks- Bright Line Manager- 760-***-****



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