Veronica Miles

Chicago, IL 773-***-**** adodgg@r.postjobfree.com

Summary of Qualifications

Experienced in administration, budgeting, coordination, and accomplishing sales objectives, meeting or exceeding budget requirements. Provide high quality customer service on a wide variety of customer service matters to nurture and grow both new and established long term relationships. Strong interpersonal skills. Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups. Demonstrate attention to detail, accuracy and precision. Ability to meet deadlines in a fast paced and stressful environment. Demonstrates ability to proactively work independently, to produce and lead exceptional performance within a team environment and to creatively resolve problems and capitalize on opportunities. Skilled in preparation of payroll, sales, and office administration. Implemented routines for ordering supplies for inventory and budgeting assuring no over spending. Organized and introduced new systems to better facilitate financial processing. Passionate about building relationships and customer service. Motivating team to attract new customers and maintaining customer retention.

Skill Proficiencies

Branch Banking

Accounts Receivable

Clerical

Data Entry

Bank Teller

Payment Processor

Customer Relations

Lock Box

Unit Secretary

Professional Experience

Eastlake Management, Illinois 06/19-Present

Accounts Receivable Clerk

•Process accounts and incoming rents for tenants in compliance with financial policies for 92 properties.

•Perform day to day financial transaction on Yardi and cash posting.

• Recording accounts receivables data and filing the paper work for payment made on that day.

•Prepare bank deposits for the day.

•Making bank runs as needed.

•Process adjustment, doing correction to TSCOs and tenants ledgers.

•Process late payments and mailing letters.

•Demonstrated ability to participate as a member of a work group or team.

53RD Bank – Oak Lawn, Illinois 03/17-04/18

Lockbox Clerk

•Data entry clerk, enter all check numbers in the system, making sure all check numbers where correct.

•Running the 50/51 machine, this machine opened all mall that came in for the night, then I had to separate the mail by hand and copresences.

•Develops new business and expands customer relationships.

•Handles routine financial transactions and balances these transactions daily while ensuring a post.

•Run the 150 machines.

•Run the IEM machines.

GN Bank-Chicago, Illinois 11/15-07/17

Drive Up Head Teller

•Manage Lobby Operations.

•Create Policy/Procedures.

•Open/Close Branch.

•Train new tellers/bankers

•Complete Negative Balance reports.

•Complete ATM Reconciliation Reports.

•Balance/Load ATM.

•Unlock employee access.

•Provide Teller/Banker overrides.

•Complete ECL Verification Form.

•Complete all check scans.

•Administered all deposits and withdrawals and evaluated signatures of clients.

•Provided assistance to customers to accept all loans and credit card.

•Ensured optimal level of customer services are provided to all customers coming to branch.

•Performed regular research to resolve all customer issues efficiently.

•Assisted to compile all new customer applications and information for opening new accounts.

•Determined appropriate cross selling techniques for various products and services.

•Evaluated and processed all transactions for commercial loans.

Jackson Park Hospital – Chicago, Illinois 03/16-06/17

Unit Secretary clerk

•Perform any combination of tasks in a post office, such as receiving paper work for patients.

•Putting patients in the system and taking them out.

•Assigning patients to their rooms and making sure the CNA answer patients calls.

•Making sure all paper work belong to the patients and keep information self under the HIPPAA law.

State Bank of Taxes– Chicago, Illinois 03/15-03/16

Universal Banker

•Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to detail.

•Responsible for monthly reporting and bank reconciliations. Responsible for marketing and selling bank products and services to potential customers.

•Evaluates existing customer's needs and cross sell additional products and services.

•Demonstrates proficiency with regard to policies, procedures, products and services pertaining to teller and new account transactions.

•Participated in sales and marketing activities for the purpose of meeting branch sales goals and objectives.

•Process teller transactions, open new accounts and balance a cash drawer timely and accurately.

Seaway Bank– Chicago, Illinois 11/12-04/15

Bank Teller

•Administered all deposits and withdrawals and evaluated signatures of clients.

•Provided assistance to customers to accept all loans and credit card.

•Ensured optimal level of customer services are provided to all customers coming to branch.

•Performed regular research to resolve all customer issues efficiently.

•Assisted to compile all new customer applications and information for opening new accounts.

•Determined appropriate cross selling techniques for various products and services.

•Evaluated and processed all transactions for commercial loans.

Education

Associates of Science

Olive Harvey College, Chicago, Illinois

Graduation Date: May,03 2014

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