Tonya Adams

Customer Service Representative

Browns Summit, NC 27214

adod9y@r.postjobfree.com

(919)986- 9644

I am a friendly, people loving person. I love customer service and receptionist careers because I get to make people smile and try to get them to have a better day. Authorized to work in the US for any employer

Work Experience

Benefit Advocate

UnitedHealth Group - Greensboro, NC

December 2020 to Present

Help members go over their Healthcare benefits. Review member claims to make sure they have been processed correctly and educate members of their rights and how the claim was processed. Customer Solutions Agent

Charter communications - Greensboro, NC

June 2020 to December 2021

Answer inbound calls for customers having issues with their internet and cable. Troubleshoot equipment over the phone and scheduling technicians to go out to residents homes to fix problems with service. Customer Service Representative

Conduit Global (Verizon) - Mccleansville NC

November 2018 to April 2019

I am charged with communicating with Verizon wireless customers to resolve any issues they have with their service with the carrier. I am responsible for answering these questions in a timely manner over phone. Answering many customers at the same and multitasking to resolve all questions the customer has.

Receptionist

Danville Communications - Danville, VA

April 2018 to November 2018

Answered calls for many medical offices, veterinary clinics and other businesses. I made and cancelled appointments for patients and helped them with their bills. I also dispatched doctors and veterinarians. I dispatched towing truck drivers.

Customer Service Representative

Telvista Call Center - Danville, VA

July 2011 to April 2018

My role is a customer service representative. I am charged with communicating with Verizon wireless customers to resolve any issues they have with their service with the carrier. I am responsible for answering these questions in a timely manner over a chat interface. Answering many customers at the same and multitasking to resolve all questions the customer has. Education

Medical office administration

Piedmont Community College - Yanceyville, NC

August 2009 to June 2011

High School Diploma

George Washington High School

1997 to 2000

Skills

• Csr

• Customer service

• Customer support

• Front desk

• Receptionist

• Data entry

• Filing

• Billing

• Scheduling

• Call Center

• Customer Care

• Google Suite

• Microsoft Office

• Office Administration

• Google Docs

• WordPress

Assessments

Customer Focus & Orientation — Highly Proficient

May 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Service Skills — Highly Proficient

May 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Verbal Communication — Highly Proficient

May 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient

Data Entry — Familiar

April 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar

Reliability — Highly Proficient

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Call Center Customer Service — Familiar

April 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar

Customer Focus & Orientation — Completed

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Verbal Communication — Highly Proficient

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient

Call center customer service — Proficient

December 2020

Applying customer service skills in a call center setting. Full results: Proficient

Customer focus & orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Data entry: Accuracy — Proficient

November 2020

Entering data quickly and accurately

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Front Desk (2 years), Front Office (2 years), Reception (2 years), Customer Service (10+ years), Call Center (3 years), CSR (8 years), Customer Care (9 years), Customer Support (10+ years), Receptionist, Filing, Scheduling, Billing, Data Entry

Contact this candidate